AVP, Client Services

Why you will love working for a National Top Workplace

We are a global leader in loyalty marketing

We work with some of the most well-known brands in the world to deliver market-leading, end-to-end loyalty solutions to enable customer experiences. With a strategy-led, technology-enabled approach, we are consistently named an industry leader by Forrester. The programs we deliver reach more than 330M consumers through loyalty. The impact of these loyalty programs affords us deep brand partnerships, owning a niche in the loyalty space where outcomes matter most. 

We are a mission and values driven company  

Our mission is to grow enterprise value through loyalty for our clients. Every role within Kobie has a purpose and directly contributes to us achieving this mission.  

We are values driven at every point. Over our 30+ year journey, we’ve created a fun, high-trust, transparent workplace. We believe in leadership and ownership. Our hybrid work environment, personal holidays, casual dress code and focus on diversity and inclusion add to a culture that makes our teammates proud. That pride shines through in the work we do for our clients. 

Client Services serves as a strategic connector between our clients and Kobie. As Associate Vice President, Client Services, you will lead a global B2B client engagement—guiding loyalty strategy, delivery, and innovation. This role requires strategic oversight, senior client relationship leadership, and operational excellence for global program success.

• Act as senior point-of-contact for complex global clients, with accountability for account health, strategic planning, and program success.
• Build high-trust relationships with senior client stakeholders and Kobie executives to ensure alignment, delivery, and growth.
• Apply Kobie’s loyalty, CRM, and data solutions to address global enterprise challenges with measurable outcomes.
• Guide internal and client teams through change management to activate loyalty strategies across B2B customer journeys.
• Champion team culture, delivery excellence, and cross-functional collaboration to drive innovation across markets.
• Lead the creation and implementation of global account plans, growth roadmaps, and quarterly/annual reviews.
• Oversee program budgets and forecasting, ensuring profitability and effective resource use.
• Develop and mentor talent, building team capability across client success, delivery, and relationship management.
• Drive organic growth by identifying and qualifying new opportunities within client relationships.
• Support business development efforts and contribute to Kobie’s broader client services leadership agenda.

• 10+ years of experience in client services, consulting, or enterprise program management.
• Strong background in global B2B client leadership—preferably in logistics, enterprise services, or technology.
• Deep expertise in customer loyalty, CRM, and data-driven engagement programs.
• Proven ability to lead large, cross-functional teams and manage executive relationships.
• Experience overseeing budgets, revenue growth, and contract health in a global context.
• Excellent communication and strategic thinking skills with a bias for action.
• Ability to travel up to 20%, with some peak periods requiring up to 35% travel.

Healthy people are happy people. We support our team’s wellbeing with robust health insurance, generous PTO, flexible work models, and career development paths. Kobie offers competitive pay, 401k matching, annual profit sharing, and bonuses.

We are fiercely committed to inclusion and belonging. Employment at Kobie is based solely on merit and qualifications. We welcome all teammates to bring their authentic selves to work and share the responsibility of fostering equity and inclusion.

We are values driven at every point. Over our 30+ year journey, we’ve created a fun, high-trust, transparent workplace. We believe in leadership and ownership. Our hybrid work environment, personal holidays, casual dress code and focus on diversity and inclusion add to a culture that makes our teammates proud. That pride shines through in the work we do for our clients.

Our mission is to grow enterprise value through loyalty for our clients. Every role within Kobie has a purpose and directly contributes to us achieving this mission.

We are a mission and values driven company.

We work with some of the most well-known brands in the world to deliver market-leading, end-to-end loyalty solutions to enable customer experiences. With a strategy-led, technology-enabled approach, we are consistently named an industry leader by Forrester. The programs we deliver reach more than 330M consumers through loyalty. The impact of these loyalty programs affords us deep brand partnerships, owning a niche in the loyalty space where outcomes matter most.

We are a global leader in loyalty marketing.