We are seeking a talented individual to join our Mercer Marsh Benefits team at Mercer. This role will be based in Philippines. This is a hybrid role that has a requirement of working at least three days a week in the office.
This role as AVP, Client Relationship Manager will help prepare, manage, implement and achieve business plans and goals. You will strengthen effective long-term relationships with key client decision makers and frequently monitor political, management, and other changes within client organizations to preserve and protect the Company's relationship with the client. You will take a proactive approach to all aspects of account management and service delivery to clients, ensuring client needs are identified and met in line with agreed service standards.
We will count on you to:
- Recognize and capitalize upon revenue generation, growth, and other opportunities by actively developing additional business from existing portfolio and other sources.
- Work to implement successful account retention and defense strategies to ensure business is retained.
- Maintain an awareness of all large and potentially complicated claim-related matters and assist claims personnel in the negotiation of equitable claim settlements on behalf of clients.
- Develop and strengthen meaningful working relationships with insurers through regular contact and liaison to better serve clients.
- Possess a thorough understanding of all major classes of insurance which the Company offers to its clients and keep abreast of all new technical and product developments to better advise professional colleagues and clients.
What you need to have:
- Proven experience in client relationship management, preferably within insurance or benefits consulting.
- Strong knowledge of insurance products and claims processes.
- Excellent communication and interpersonal skills to build and maintain client and insurer relationships.
- Ability to manage multiple priorities and work proactively to meet client needs and business goals.
What makes you stand out:
- Experience in business development and account retention strategies.
- Familiarity with complex claim negotiations and settlements.
- Up-to-date knowledge of insurance industry trends and product developments.
Why join our team:
- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Skills Required
- Proven experience in client relationship management, preferably within insurance or benefits consulting.
- Strong knowledge of insurance products and claims processes.
- Excellent communication and interpersonal skills to build and maintain client and insurer relationships.
- Ability to manage multiple priorities and work proactively to meet client needs and business goals.
- Experience in business development and account retention strategies.
- Familiarity with complex claim negotiations and settlements.
- Up-to-date knowledge of insurance industry trends and product developments.
What We Do
Oliver Wyman is a global leader in management consulting. With offices in more than 70 cities across 30 countries, Oliver Wyman combines deep industry knowledge with specialized expertise in strategy, operations, risk management, and organization transformation. The firm has more than 7,000 professionals around the world who work with clients to optimize their business, improve their operations and risk profile, and accelerate their organizational performance to seize the most attractive opportunities. Oliver Wyman is a business of Marsh McLennan [NYSE: MMC].
