Where Ambition Meets Innovation
Build a career that matches all your initiative with an impressive dose of innovation. From cutting-edge resources and a collaborative environment to the freedom to make an impact and more, you’ll find the ingredients you need at LPL Financial to shape your success while helping clients pursue their financial goals.
Job Overview:
As a strategic leader in delivering an elite and differentiated service experience, the Client Experience Manager will be responsible for shaping and driving the success of one of our Client Success Pods. This role focuses on creating a culture of service excellence, fostering collaboration across functions, and continuously innovating to enhance the client experience for our clients. While this position does not have direct reports, it requires strong leadership influence, team guidance, and program ownership.
Essential Duties:
Lead and Inspire: Serve as the cultural ambassador for service excellence within the pod, fostering collaboration, accountability, and a client-first mindset across Service, Case Management, Supervision, and Relationship Management functions.
Influence Without Authority: Provide leadership and guidance to pod members through routines, coaching moments, and shared goals, while partnering closely with departmental leaders for alignment.
Program Stewardship: Maintain and evolve pod-level routines, ensuring consistency, efficiency, and continuous improvement in processes and client interactions.
Creative Problem Solving: Identify opportunities to enhance the client experience through innovative solutions, leveraging data insights and feedback to drive meaningful change.
Escalation Management: Act as the primary point of contact for complex cases, escalations, and friction points, ensuring timely resolution and root cause analysis.
Performance Oversight: Utilize and maintain a client-level performance dashboard, tracking metrics such as Net Promoter Score, case resolution times, and pod optimization. Share insights and recommendations with leadership.
Client Engagement: Coordinate and host regular meetings with individual offices to review service needs, outstanding escalations, and overall experience. Deliver actionable insights and best practices to reduce errors and improve outcomes.
Cross-Pod Collaboration: Partner with other Client Experience Managers to ensure consistency in pod leadership and share innovative strategies across teams.
Continuous Improvement: Solicit feedback from clients and internal partners, analyze trends, and champion initiatives that elevate the firm-wide service experience.
Communication & Reporting: Prepare and deliver regular updates to key stakeholders, including performance metrics, survey results, and improvement opportunities.
Thought Leadership: Participate in town halls, webinars, and client engagement strategies to represent the pod’s impact and influence broader service initiatives.
What are we looking for?
We’re looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.
Requirements
Licensing: Series 7 required
Minimum of 5 years in the financial services industry with a strong background in service, operations, or compliance.
- Proven experience influencing teams and driving results without direct authority.
Demonstrated success in leading service initiatives or programs within a broker-dealer or custodian environment.
Strong analytical and problem-solving skills with an entrepreneurial mindset focused on innovation and continuous improvement.
Past people leadership experience preferred, with ability to inspire and guide teams through influence.
Ability to manage complex projects and deliver results in a fast-paced environment.
Strategic thinker with a passion for creating a differentiated client experience.
- Series 63, 66/65, and Series 24 preferred
Pay Range:
$97,541.00 - $162,534.00Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!
Company Overview:
LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace(6) , LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses. For further information about LPL, please visit www.lpl.com.
At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run a thriving business. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients.
For further information about LPL, please visit www.lpl.com.
Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.
Information on Interviews:
LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card. Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (855) 575-6947.
EAC 5.19.26
Skills Required
- Series 7 license
- Minimum of 5 years in the financial services industry
- Proven experience influencing teams
- Demonstrated success in leading service initiatives
LPL Financial Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about LPL Financial and has not been reviewed or approved by LPL Financial.
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Retirement Support — Retirement programs include a company 401(k) match that is frequently highlighted as a strong component of total rewards. Feedback suggests these features meaningfully enhance long‑term financial value.
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Equity Value & Accessibility — An employee stock purchase plan with a meaningful discount and lookback is highlighted as accessible ownership. Feedback suggests the plan adds tangible upside beyond base salary.
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Parental & Family Support — Paid parental leave has been expanded alongside family‑building and adoption support. Feedback suggests these benefits compare well to large‑employer standards.
LPL Financial Insights
What We Do
Financial advice is changing, and at LPL Financial, we’re at the forefront. We’re building a future where advisors can—with no friction or complexity, as simple as turning the dials—pick the business model, services, technology, and product mix that best meet their clients’ needs. With one platform, one sign-on, and one team to call, you can take your business anywhere you want it to go. There are no limits to your growth, and we’ll partner with you every step of the way. Your greatness is our goal. LPL Financial is a leader in the retail financial advice market and the nation’s largest independent broker/dealer*. We serve independent financial advisors and financial institutions, providing them with the technology, research, clearing and compliance services, and practice management programs they need to create and grow thriving practices. LPL enables them to provide objective guidance to millions of American families seeking wealth management, retirement planning, financial planning and asset management solutions. LPL.com Securities and Advisory Services offered through LPL Financial. A registered investment advisor, Member FINRA/SIPC.
