- Monitor and respond to technical platform failures and trade disruptions.
- Manage client communication, providing timely updates and clear expectations.
- Troubleshoot technical issues, analyzing log files, FIX logs, and environmental factors.
- Support scheduled jobs, monitor and configure using Autosys and Cron.
- Configure environmental alerting systems for servers and application components.
- Perform software upgrades and post-release health checks.
- Build tools, automate processes, and optimize application performance.
- Collaborate with development teams to implement new features and enhancements.
- Ensure compliance with IT Service Management processes (Incident, Problem, Change).
- Stay updated with industry trends and best practices in application support.
- Proficiency in Unix/Linux and Windows operating systems is a must.
- Advanced problem-solving and troubleshooting skills are essential.
- Excellent communication skills, both verbal and written, to effectively interact with clients and team members.
- Experience with scripting languages (Python, Unix Shell, Perl) for automation and troubleshooting.
- Knowledge of external connectivity and basic networking concepts is preferred.
- Familiarity with Equities, Fixed Income, or Foreign Exchange trading is an advantage.
- Experience with Source Code Repositories (Git, Perforce) and Software Release tools is desirable.
- Basic understanding of DB/SQL is a plus.
- Familiarity with JIRA Service Desk or similar issue tracking systems is beneficial.
- Server administration skills and knowledge of FIX protocol are advantageous.
Skills Required
- Proficiency in Unix/Linux and Windows operating systems
- Advanced problem-solving and troubleshooting skills
- Excellent verbal and written communication skills
- Experience with scripting languages (Python, Unix Shell, Perl) for automation and troubleshooting
- Knowledge of external connectivity and basic networking concepts
- Familiarity with Equities, Fixed Income, or Foreign Exchange trading
- Experience with Source Code Repositories (Git, Perforce) and Software Release tools
- Basic understanding of DB/SQL
- Familiarity with JIRA Service Desk or similar issue tracking systems
- Server administration skills and knowledge of FIX protocol
What We Do
Cantor Fitzgerald is a leading global financial services firm, serving clients from over 30 offices around the world. Founded in 1945 as a securities brokerage and investment bank, the firm pioneered computer-based bond trading, built one of the broadest distribution networks in the industry and became the market’s premier dealer of government securities. Today, Cantor Fitzgerald is known for its strength across a diverse array of businesses, including equity and fixed income capital markets, investment banking, commercial real estate finance and services, prime brokerage, asset management and wealth management, and e-commerce and online ventures. In all its businesses, the firm is an acknowledged leader in developing advanced technologies to expand market access, and help clients achieve their most important financial and strategic objectives. This commitment to client-centered innovation has led to enduring relationships with many of the world’s most demanding institutional investors and corporations. For more information please visit www.cantor.com.
