Role Overview
This position performs a Level 2 Production Support role within Market Operations, ensuring the stability and daily operations of BGC’s trading applications. The role supports trading activity across Credit, Rates, and FX, while also participating in core IT service management processes including Incident, Problem, and Change Management.
Responsibilities:
- Monitor trading systems and respond to production issues across platforms in Credit, Rates, and FX.
- Communicate with internal teams and external clients, providing timely updates and managing expectations through to resolution.
- Troubleshoot application and connectivity issues by reviewing logs, monitoring dashboards, and performing basic system analysis.
- Use internal tools such as Grafana, Splunk, and system dashboards to track platform health and investigate alerts.
- Support and monitor scheduled jobs and automation tasks.
- Assist with software releases, including environment checks and post-deployment validation.
- Work closely with development, QA, infrastructure, and business teams to maintain production stability.
- Follow ITIL-aligned processes for incidents, changes, and problem resolution.
Qualifications:
- Familiarity with Linux/Unix and Windows operating systems.
- Strong analytical and troubleshooting ability with a problem-solving mindset.
- Ability to multitask and prioritize effectively in a fast-paced environment.
- Effective verbal and written communication skills for interacting with both technical and business teams.
- Exposure to scripting languages (Python or Shell) is a plus.
- Basic understanding of networking concepts such as latency, connectivity, and data flow.
- Interest or foundational knowledge in Credit, Rates, or FX products.
Experience with SQL, FIX protocol, Git, or JIRA is beneficial but not required.
Skills Required
- Familiarity with Linux/Unix and Windows operating systems.
- Strong analytical and troubleshooting ability with a problem-solving mindset.
- Ability to multitask and prioritize effectively in a fast-paced environment.
- Effective verbal and written communication skills for interacting with both technical and business teams.
- Exposure to scripting languages (Python or Shell).
- Basic understanding of networking concepts such as latency, connectivity, and data flow.
- Interest or foundational knowledge in Credit, Rates, or FX products.
- Experience with SQL, FIX protocol, Git, or JIRA.
What We Do
Cantor Fitzgerald is a leading global financial services firm, serving clients from over 30 offices around the world. Founded in 1945 as a securities brokerage and investment bank, the firm pioneered computer-based bond trading, built one of the broadest distribution networks in the industry and became the market’s premier dealer of government securities. Today, Cantor Fitzgerald is known for its strength across a diverse array of businesses, including equity and fixed income capital markets, investment banking, commercial real estate finance and services, prime brokerage, asset management and wealth management, and e-commerce and online ventures. In all its businesses, the firm is an acknowledged leader in developing advanced technologies to expand market access, and help clients achieve their most important financial and strategic objectives. This commitment to client-centered innovation has led to enduring relationships with many of the world’s most demanding institutional investors and corporations. For more information please visit www.cantor.com.
