AV/VTC Engineer

Description

When senior leaders connect across classified networks, the call cannot drop. As QBE's VTC Engineer at Quantico, you will own the infrastructure that makes secure video collaboration possible, from bridges and codecs to the STIGs that keep it all compliant.

QBE is seeking a VTC Engineer to engineer, administer, and sustain enterprise video teleconferencing infrastructure for a Department of War agency across NIPRNet, SIPRNet, and JWICS enclaves, including secure VTC. You will manage VTC bridges and management platforms (e.g., Cisco Meeting Server/TMS, Expressway, Webex/Zoom for Government room integrations), room system codecs and endpoints, and scheduling and monitoring; provide Tier II/III resolution for escalated VTC incidents; maintain VTC Service Readiness to the PRS availability standard; lead VTC site surveys and installation projects; and ensure VTC systems are STIG-compliant and RMF-ready. As a TS/SCI privileged user, you will support classified VTC on SIPRNet and JWICS. You will independently analyze situations, determine the appropriate course of action, and exercise discretion and independent judgment on matters of significance to the program and its customers.

If you are an engineer who can read a SIP trace, design a room, and keep an executive call flawless, we would like to talk with you.

About QBE, LLC
 

QBE is a technology and security solutions provider supporting defense and federal customers worldwide. We deliver capabilities where precision, accountability and technical excellence directly support national-level objectives. Our people work in small, embedded teams where their expertise is visible and valued. 

 
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THIS IS AN ONSITE ROLE IN FT JACKSON, SC (NCCA) WITH UP TO 15% OF TRAVEL INVOLVED.

What you will do

• VTC Infrastructure: Engineer, administer, and maintain VTC infrastructure across enclaves: bridges and conferencing servers, management and scheduling platforms (e.g., TMS), Expressway traversal, room system codecs and peripherals, and integrations with Webex, Zoom for Government, Microsoft Teams Rooms, and Adobe Connect.
• Unified Communications: Administer and maintain enterprise unified communications infrastructure, including Cisco Unified Communications Manager (CUCM), Unity Connection, Expressway, voice gateways, and session border controllers, across multiple security enclaves.
• Tier II/III Engineering: Provide Tier II/III engineering resolution for escalated VTC and voice incidents, analyzing call detail records, traces, SIP/H.323 signaling, traversal, bandwidth/QoS, and endpoint and network behavior to determine root cause and implement permanent fixes; coordinate with the VoIP Engineer and network teams.
• Service Readiness: Maintain VTC Service Readiness to the PRS uptime/availability standard through proactive monitoring, preventive maintenance, and readiness procedures.
• Site Surveys & Room Design: Lead technical site surveys and VTC room designs for new locations, expansions, and refreshes, assessing power, networking, cabling, QoS, and A/V requirements, and produce formal findings reports and Project Installation Plans for Government approval.
• Installation & Testing: Design, plan, and lead the installation, configuration, and testing of new or replacement communications equipment, coordinating with network engineering, facilities, security, and technicians and validating results against acceptance criteria.
• Security & Compliance: Own STIG/SRG compliance, firmware baselines, ACAS remediation, and RMF/ATO evidence in eMASS for VTC systems, including secure VTC on SIPRNet and JWICS, and provide VTC availability data for the Customer Support Metrics Dashboard.

Requirements

What you bring
Must have: 

• Bachelor's degree and a minimum of 3 years of related experience (an additional 4 years of related experience may be substituted for the degree).
• Must be a U.S. Citizen.
• Must have an Active Top Secret Clearance (favorably adjudicated T5/T5R) to start; this is a Privileged User position.
• Must be willing and able to obtain TS/SCI eligibility after start, if required by mission needs.
• Must be within investigation scope and/or currently enrolled in Continuous Evaluation / Continuous Vetting.
• Must possess and maintain a current DoD 8570/8140 IAT Level I baseline certification (e.g., CompTIA A+ CE, Network+ CE, Security+ CE, CCNA-Security, or SSCP) prior to performing cybersecurity-related duties.
• Demonstrated ability to work independently, analyze complex technical problems, evaluate alternative solutions, determine the appropriate course of action, and exercise discretion and independent judgment with limited day-to-day supervision.
• Minimum of 3 years of experience supporting enterprise audio-visual and video teleconferencing systems in conference room, classroom, or event environments.
• Hands-on experience with Cisco and/or Poly VTC endpoints and infrastructure (e.g., CUCM, Expressway, TMS, Webex/Zoom for Government room systems) and with displays, projectors, cameras, microphones, audio DSP, and control systems (e.g., Crestron, Extron, AMX).
• Understanding of IP networking as it applies to VTC (SIP, H.323, QoS, firewall traversal) and basic call troubleshooting.
• Demonstrated ability to support senior executives and live events with poise and minimal disruption.
• Ability to lift and move equipment up to 50 pounds, work on ladders, and travel to regional sites as pre-approved (up to 15% of the time).
• Flexibility to support early-morning, evening, and occasional weekend events and maintenance windows.
• Strong customer service, documentation, and communication skills.

What makes you stand out

• AVIXA CTS or CTS-I, Cisco CCNA/CCNP Collaboration, Crestron or Extron certification, or CompTIA Network+/Security+ CE.
• Experience working across multiple security enclaves (NIPRNet, SIPRNet, JWICS) and with classified system handling procedures.
• Experience supporting Department of War (DoW), DoD, or Intelligence Community secure VTC environments.
• Experience with Adobe Connect, Microsoft Teams Rooms, Zoom for Government, and hybrid meeting platforms.
• Experience using ServiceNow (incident, request, knowledge, CMDB, Service Catalog, Virtual Agent) or a comparable enterprise ITSM platform.
• Familiarity with DISA STIGs for VTC systems and ACAS vulnerability remediation.
• Experience supporting instructional technology in training centers or classrooms.

Physical Requirements 

• Ability to remain in a stationary position for extended periods while working at a computer. 
• Ability to communicate effectively through virtual and in-person meetings. 
• Ability to perform duties in an office, remote, or hybrid environment based on program requirements. 
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position

Equal Opportunity Employer

QBE, LLC is an Equal Opportunity Employer, including individuals with disabilities and protected veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.

QBE is committed to providing reasonable accommodation to qualified individuals with disabilities.