AV Support Technician

Company Description

At ET Group, we are in search of people with bold ideas who want to make a difference and help evolve our organizational culture to suit our journey as a company and the changing needs of our clients. When you come and work with us, you are joining a group that is radically reinventing and implementing unique structures, practices, and processes that are helping to deliver work at an entirely new level. We are purpose-based, with a transparent and developmental culture. We don’t believe in organizational pyramids or silos. Instead, we rely on asynchronous collaboration tools and decentralized decision making. 

Job Description

The AV Support Technician provides both in-person and virtual support to users across the office and region. Servicing clients in government and enterprise sectors, our team members may require various clearances. We seek team players ready to assist and support in other areas, including Staging and/or installations when necessary.
Accountabilities:

• Offering prompt response, assessment and resolution to assist with L1 and L2 AV incident resolution in accordance with service levels.

• Connecting to, managing and diagnosing potentially defective hardware while facilitating on-site response when L3 troubleshooting and engineering support is required. 

• Delivering white-glove (in-person, hands-on) support to a small user base for on-site support of meetings and meeting rooms on an as-needed basis. 

• Documenting events and communications associated with service incident response in designated incident-management tools. 

• Conducting routine inspections of meeting rooms to ensure they are ready for use. 

• Maintaining onsite service inventory control. 

Qualifications

• Knowledgeable in the use and back-end management of AV technology, including: 
  • Crestron DM/NVX. 
  • Biamp Tesira/QSC. 
  • Cisco codecs / video conferencing systems. 
  • Video conferencing platforms (MS Teams, Zoom etc).
  • Wired and wireless microphones.
  • Certifications from manufacturers would be an asset.
    
• Several years of AV installation/support experience. You can read and understand AV design drawings. 

• General networking knowledge (network protocols like TCP/IP, network switch configurations, etc).

• Experience working in a MS Windows and Office 365 environment, with proficiency in MS Teams.

• A service-oriented team member who has experience providing great customer service in a B2B environment. 

• Willingness and ability to obtain required security clearances and confidentiality agreements. 

• Physical capability to lift moderate to heavy materials and stand for extended periods. 

• Ability to work at height and regularly climb and work on ladders. 

Additional Information

Please note, you must be eligible to work in Canada and located in the Greater Toronto Area to be considered for this role.

• Annual salary range: 65-80k CAD per year.
• Ability to obtain required security clearances and confidentiality agreements.
• Comprehensive medical and dental coverage.
• 3 weeks of paid vacation in your first year, with additional days accrued for tenure.
• 6 personal emergency leave days.
• Personal development opportunities with 20 days allocated for training and skill enhancement.
• Extensive onboarding, mentoring, and growth potential.
• A workplace built on trust, empowerment, and a positive atmosphere.
  

ET Group values diversity and is committed to building teams that reflect various backgrounds, perspectives, and skills. Our hiring decisions are based on qualifications, merit, and business needs.