Convene Hospitality Group operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds, ranging from small corporate meetings to immersive brand activations and beyond. We love bringing people together in person, and that passion for great experiences extends to our employees as well. If you're interested in creating inspiring moments of connection, consider joining our team.
AV Supervisor, NYC
Convene is seeking an experienced and dynamic AV Supervisor to join our Operations team at our 225 Liberty Street location. This is an exciting full-time opportunity to play a key role at one of Convene's flagship event venues. The AV Supervisor will report directly to the property's Senior Technology Manager and work closely with the General Manager and Regional AV Manager to support the venue's day-to-day operations and AV strategy.
What You’ll Do:
The AV Technology Supervisor effectively oversees the setup, strike and execution of program details provided by the Technology Manager. We need someone that is self-motivated and organized, as well as an effective communicator. As an AV Technology Supervisor, you will work closely with customers to deliver an excellent meeting, conference, and working experience.
- Effectively delegate instructions to all technology team members and temporary staff on site
- Responsible for proper equipment maintenance, inventory, and storage
- Ensure completion of assigned tasks to technology specialists and labor vendors
- Determine labor and equipment needs along with scheduling on a weekly basis
- Maintain a constant line of communications with onsite and regional leadership
- Accurately perform daily, weekly, and monthly check lists
- Maintain a positive relationship with clients and staff through effective communication
- Present a professional image that meets company dress codes
- Possess an in depth knowledge of all facility technologies, equipment, and SOPs
- Able to accommodate a rotating work schedule that includes nights, weekends, and occasional long hours
- Provide ad-hoc troubleshooting and assistance to customers of all technology competency levels
- Preprogram coordination with clients and internal stakeholders ensuring that all client technological needs are met and in place for their arrival
- Provide a consultative approach to onsite technology enhancements for client programs
- Assist in any areas of daily operation
Responsible for Training & Development:
- Cross-train in other conference center related areas
- Assist with developing healthy employee relations climate, including employee motivation and coaching
- Participate in collaborative project efforts with both the technology team and other departments
- Mentor Technology Specialists to provide a consistent level of customer service
- Interview and make hiring recommendations for all positions in the department using targeted selection
- Stay current on industry trends in special events/meetings through benchmarking, trade publications, competitive shopping, and special event conferences
- Review all departmental SOPs on a quarterly basis and update as needed
What We Look For:
- Flexible and long hours sometimes required including weekends and holidays
- Required to move, set/strike equipment up to 50 lbs. without additional assistance
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Stand, sit, or walk for an extended period of time
Equipment & Technical Qualifications - Audio: 4-24 channel analog/digital mixers, wireless microphone lavaliers and handhelds, push to talk microphone systems, audio recorders, Biamp Tesira systems
- Video: Switchers, projectors, LCD displays, LED Video Walls, Crestron DM/NVX systems
- Lighting: Up lights, GOBOs, Basic dimming
- IT: Wi-Fi troubleshooting, connecting hardline internet, Knowledge of DHCP/Static IP addressing, operate and troubleshoot hard/soft video codecs
- Control: Familiarity with Crestron control systems and associated hardware
Compensation:
The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Job duties and responsibilities are subject to change based on changing business needs and conditions.
Base Salary:
Salary Min: $75,000 Salary Max: $85,000
This role is also eligible for Convene's annual incentive performance bonus plan.
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
We’re Here For You:
At Convene Hospitality Group, we want you to feel supported in every part of your life. Here’s what you can expect:
- Health & Wellness: Day-one health coverage for you and your family, 24/7 virtual care, emotional well-being support, and fertility & family planning benefits. Because your well-being matters, inside and outside of work.
- Time Off & Balance: Generous PTO, your birthday off (because, of course!), paid parental leave, and a year-end holiday closure to recharge.
- Financial Growth: 401K with company match and support for education, courses, and certifications. We invest in you so you can grow personally and professionally.
- Development & Recognition: Ongoing career growth opportunities plus recognition programs to celebrate milestones.
- Community & Impact: Volunteer and give-back opportunities, and the chance to make a real impact in the work you do.
At Convene Hospitality Group, we believe great teams are built by bringing together people with different backgrounds, perspectives, and experiences. Our values of GRIT (Genuine, Relentless, Integrity, and Teamwork) shape how we show up for each other every day. We want everyone here to feel welcome, supported, and free to be themselves. If you’re excited to grow, learn, and make an impact, we’d love to have you on the team.
Convene Hospitality Group is proud to be an equal opportunity employer. We welcome applicants of all backgrounds, experiences, and perspectives.
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Skills Required
- Experience supervising or coordinating audiovisual technology operations for meetings, conferences, or live events
- In-depth knowledge of facility technologies, AV equipment, and standard operating procedures
- Proficiency with 4–24 channel analog or digital mixers, wireless microphones, push-to-talk microphone systems, audio recorders, and Biamp Tesira systems
- Proficiency with video switchers, projectors, LCD displays, LED video walls, and Crestron DM/NVX systems
- Familiarity with lighting equipment including uplights, GOBOs, and basic dimming
- Ability to troubleshoot Wi-Fi, connect hardline internet, and understand DHCP and static IP addressing
- Ability to operate and troubleshoot hardware and software video codecs
- Familiarity with Crestron control systems and associated hardware
- Ability to move and set or strike equipment weighing up to 50 pounds without assistance
- Ability to work rotating schedules, nights, weekends, holidays, and occasional long hours
- Ability to reach overhead and below the knees and perform bending, twisting, pulling, stooping, and extended standing, sitting, or walking
- Ability to delegate work, schedule labor, communicate with clients and leadership, and mentor technology specialists
Convene Hospitality Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Convene Hospitality Group and has not been reviewed or approved by Convene Hospitality Group.
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Leave & Time Off Breadth — Time off programs are described as generous, including flexible PTO for salaried staff and extended company holidays. Feedback suggests the extra WISH week adds meaningful additional leave for personal development or service.
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Healthcare Strength — Health coverage breadth is notable, with multiple medical options, dental/vision, disability, a virtual health advocate, and Eden Health access. Fertility and family‑planning support via Kindbody further strengthens the offering.
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Wellbeing & Lifestyle Benefits — Day‑to‑day perks such as free meals, snacks, coffee, and stipends (cell phone and remote‑work where eligible) enhance total value beyond base pay. Feedback suggests reasonable schedules in some roles (e.g., fewer weekends/holidays) also contribute to perceived wellbeing.
Convene Hospitality Group Insights
What We Do
Convene Hospitality Group (CHG) operates a global portfolio of lifestyle brands focused on creating places and experiences that bring people together. The company designs, develops, and operates hospitality-driven destinations to host gatherings of all kinds – ranging from small corporate meetings to immersive brand activations and beyond. CHG is currently comprised of two core brands: Convene and etc.venues. United by a shared vision – to cultivate environments where connections grow, organizations flourish, and every gathering promotes presence and purpose – CHG brands offer clients multiple products built with intention to facilitate exceptional in-person experiences: event venues, meeting rooms, flexible office space, and membership clubs. With hospitality at its core, CHG brands serve as a partner, not just a place, for members and clients, providing all the resources needed to host impactful gatherings – on-site catering, in-room AV, production services, planning support – as well as thoughtfully considering every possible detail to ensure a memorable occasion. As the largest single provider of dedicated meeting and event venues in the U.S. and UK, and with a growing footprint of flexible office space, CHG has a network of nearly 40 locations across nine global cities. Its venues go beyond space, fostering experiences rooted in belonging, guided by hospitality, and designed to bring people together time and again.
Why Work With Us
CHG: A dynamic global event company where every detail, interaction, and experience matters. Join a team built on genuine hospitality, collaboration, growth, and purpose. Born from hospitality, fueled by GRIT, connecting people in meaningful ways. Explore careers: https://convene.com/careers/
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