The Role
Serve as primary client-facing scheduler and point of contact for high-end residential AV projects. Manage installation phases, service visits, walkthroughs, and project milestones. Handle full-cycle issue management (intake to resolution and billing), meet SLAs, maintain accurate client records, and coordinate across technicians, project managers, accounting, and partners to expedite requests and deliver exceptional white-glove service.
Summary Generated by Built In
You Are:
- A trustworthy individual. You love to take care of people and supporting others brings you joy. The concept of white-glove care is a standard you can deliver day in and day out.
You Have:
- A customer service background. Experience and skill in assisting high-end (ultra high net worth) clientele and executives with exacting standards. A knack for the technical (we put amazing tech in to the finest homes). A steady work history (3yrs between hops), a pleasant disposition, Hiqh EQ.
Your Location
- 2327 Beatrice Street, Dallas TX 75208
Your Schedule:
- Full Time (40hrs/Wk)
- Mon-Fri 7:30am to 4:30pm
Your Manager:
- Jonathan, Ops Mgr
Evolve's Core Values:
- Precision is the Standard
- Protect The Experience
- Own Everything
- Build with Intention
- Raise The Standard
Your Contribution to Evolve Technologies:
Client Facing:
- Project Scheduling: Installation phases, service visits, walkthroughs, and project milestones
- Primary Point of Contact: Phone, Email, Text, Ticketing System
- Full-Cycle Issue Mgmt: Intake > Triage > Manage > Resolve > Bill
- Satisfaction: Deliver a "WOW" experience, each and every time
- SLA: Meet or exceed our response times and obligations
Internal Facing:
- Interface With: Service Technicians, Project Managers, Accounting, Partners
- Scheduling: Manage and Schedule based on clients needs and Evolve's resource availability
- Documentation: Update and Maintain accurate client records
- Expedite: Efficiently move the issue through various departments
Preferred Qualifications:
- Experience scheduling for Residential construction, AV integration, smart home technology, or custom home experience
- Familiarity with project management, scheduling, or CRM software platforms
- Experience working with high end clientele
Evolve Technologies' Contribution to You:
- $45k to $55k/yr
- Medical Insurance - 50% covered
- Dental/Vision - 100% covered
- 15 days PTO
- 6 Paid Holidays
- Short Term Disability/Group Term Life
- Company Outings + Events
- Employee Discounts
About
At TheCoTeam we are the Anti-Recruiters. We help companies hire for a fraction the price of recruiters and white-label the leading edge of their hiring process. We do this by:Crafting exceptional job postsPosting these job descriptions to sites to drive applicationsReview all inbound resumesInviting the most promising candidates to initial interviews (aka "Pre-Interviews")Assuring the appropriate alignment of skills/cultural fit/compensationPosting all interview notes, scorecards, and our assessment for reviewShort-listing the best candidates for 2nd Round interviews directly with the hiring companyThis saves companies at least 10hrs per role and allows them to focus on running their business!
Skills Required
- Customer service background
- Experience assisting high-end/ultra high net worth clientele and executives
- Technical aptitude and comfort with AV/smart-home technology
- Steady work history (e.g., ~3 years between job changes)
- Pleasant disposition and high emotional intelligence (High EQ)
- Experience scheduling for residential construction, AV integration, smart home technology, or custom home work
- Familiarity with project management, scheduling, or CRM software platforms
- Experience working with high-end clientele (preferred/reinforced)
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The Company
What We Do
TheCoTeam provides services to attract talent, process applicants, and connect companies with qualified candidates, often at a reduced cost. They also offer coaching and consulting to help businesses run more efficiently.
