AV Operations Manager (Hybrid - 3 Days in Office - VA)

Position Overview:

Are you interested in joining a diverse team responsible for baseline services on a corporate campus? The AV Operations Manager requires expertise in planning and executing events, oversight of technical logistics both on-site and off-site, while adhering to policies and guidelines, and growing positive experiences in all areas of AV Service Delivery. This position is hybrid in McLean, VA.

Our Impact:

The CAO Division plays a vital role in supporting Freddie Mac’s mission and the recovery of the housing market and the U.S. economy. We stay focused on preparing the company to be successful in a future competitive market by providing a wide range of services that support employees and functions across the company. Our commitment to safety, sustainability, innovation, and wellness has garnered industry awards and recognition.

Your Impact:

In this role you will be the face of the AV Operations team. The Ops Manager has multiple direct reports, supporting over 1,500 events on-campus, as well as a handful of off-site events per year. The Ops Manager works closely with our Corporate Meetings & Events (CME) team and directly with customers to plan, coordinate and execute events taking place in one of 19 configurable event spaces across our campus in McLean, VA. This role is responsible for the oversight and service delivery of hybrid AV Operations for the enterprise, seamlessly executing events and continuously improving the employee experience.

• Lead, mentor and manage a team of experienced AV Operators at the senior, professional and associate level. Set annual objectives, provide ongoing feedback, complete annual performance reviews. Act as an advisor to subordinates to meet schedules and/or resolve technical problems.
• Thoughtfully allocate team resources to best meet an ever-changing range of hybrid meetings and events. Manage weekly assignment schedules.
• In coordination with the Media Services Director, Chief AV Engineer & Chief AV Technician, develop policies and evolve service offerings to continually align with the evolving needs of the enterprise.
• Establish and maintain collaborative working relationships with other internal teams involved with event support, including CME, Setup, Concierge, Catering, Facilities, Engineering, Corporate Communications & Creative.
• Work on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends.
• Ensure all events are planned and executed in alignment with enterprise policies and standards including engaging with ethics and compliance as appropriate.

Qualifications:

• Bachelor's Degree in a STEM field preferred, relevant experience may be considered in lieu of a Degree
• 8+ years of relevant experience in the AV Industry, minimum 2+ years of experience managing AV service delivery on a corporate/higher ed campus or conference center/hotel environment.
• One or more of the following certifications: Certified Technology Specialist (CTS), Certified Technology Specialist – Install (CTS-I), Certified Technology Specialist – Design (CTS-D), Audiovisual Network Professional (ANP), Certified Audio Engineer (CEA), Extron AV Associate, Crestron Technology Architect, Dante Certification
• Excellent customer service skills and attention to detail
• Flexible schedule for occasional nights, travel and events

Keys to Success in this Role:

• Motivational leader who inspires others to perform at their best. Ability to work with multiple levels within an organization and cross functionally.
• Strong customer service, organizational, interpersonal and written/verbal communication skills.
• Visionary who acts as a source of expertise and best practices in technical strategy; advising team and clients accordingly on best ways to accomplish event objectives.

Current Freddie Mac employees please apply through the internal career site.

Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you’ll do important work for the housing finance system and make a difference in the lives of others.

We are an equal opportunity employer and value diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by applicable law. We will ensure that individuals with differing abilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

CA Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Notice to External Search Firms: Freddie Mac partners with BountyJobs for contingency search business through outside firms. Resumes received outside the BountyJobs system will be considered unsolicited and Freddie Mac will not be obligated to pay a placement fee. If interested in learning more, please visit www.BountyJobs.com and register with our referral code: MAC.

Time-type:Full time

FLSA Status:Exempt

Freddie Mac offers a comprehensive total rewards package to include competitive compensation and market-leading benefit programs. Information on these benefit programs is available on our Careers site.

This position has an annualized market-based salary range of $128,000 - $192,000 and is eligible to participate in the annual incentive program. The final salary offered will generally fall within this range and is dependent on various factors including but not limited to the responsibilities of the position, experience, skill set, internal pay equity and other relevant qualifications of the applicant.