About Northern Trust
As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.
Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.
With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
Position Summary
The AV Operations Lead is responsible for the day-to-day operation, support, and readiness of audiovisual, conferencing, and event technology services across Northern Trust's conference rooms, event spaces, and production environments.
This role serves as the primary operational lead for AV services, ensuring meeting spaces are properly maintained, staffed, and supported while delivering a high-quality experience for partners and stakeholders. The successful candidate will provide hands-on support for conference room technology, coordinate AV resources, oversee incident management, and serve as a trusted advisor for meeting and event technology needs.
In addition to supporting daily operations, this individual will partner with event planners, communications teams, and business stakeholders to support executive meetings, town halls, webcasts, conferences, and hybrid events. The ideal candidate combines strong technical expertise, customer service skills, and event technology experience with the ability to remain calm and effective in high-visibility situations.
This position requires an onsite presence five days per week and occasional support outside normal business hours for major events and executive meetings.
Key Responsibilities
Event Technology & Production Support
- Coordinate technical readiness for in-person, virtual, and hybrid events.
- Support executive meetings, conferences, town halls, webcasts, and special events.
- Develop and review technical event plans, run-of-show documents, and contingency plans.
- Conduct technical rehearsals and readiness reviews.
- Serve as the technical lead for larger or high-profile events, coordinating resources and troubleshooting issues in real time.
- Support control-room style production environments when required.
AV Operations & Support
- Lead daily operations for conference room, AV, and event technology services.
- Ensure conference rooms, meeting spaces, and event venues are operational, maintained, and ready for use.
- Provide hands-on support for Microsoft Teams Rooms, meeting connectivity, content sharing, presentations, and collaboration technologies.
- Coordinate staffing and support coverage for meetings, events, and conference room activities.
- Monitor and manage AV-related incidents, service requests, and support tickets to ensure timely resolution.
- Serve as the primary escalation point for complex AV and conferencing issues.
- Develop and maintain a strong understanding of all supported conference rooms, event spaces, and technology platforms.
Stakeholder Partnership & Consultation
- Serve as a trusted technology partner for internal stakeholders, providing guidance and support for meeting and event technology needs.
- Partner with event planners, communications teams, administrative professionals, and business stakeholders to gather and define technology requirements.
- Recommend appropriate conferencing, presentation, streaming, and event technology solutions based on meeting objectives and audience needs.
- Communicate effectively with stakeholders before, during, and after events to ensure successful execution.
Continuous Improvement
- Maintain and enhance AV operational standards, procedures, and support documentation.
- Identify opportunities to improve technology reliability, room readiness, stakeholder experience, and operational efficiency.
- Partner with technology teams and vendors to evaluate and implement new solutions and capabilities.
- Contribute to the ongoing evolution of conference room and event technology services.
Required Qualifications
- 7+ years of experience supporting audiovisual systems, conference room technology, event technology, or related environments.
- Experience supporting corporate meetings, conferences, executive events, webinars, town halls, or hybrid event programs.
- Strong knowledge of audiovisual systems, presentation technologies, microphones, cameras, displays, audio systems, streaming, and conferencing technologies.
- Hands-on experience supporting Microsoft Teams Rooms and Microsoft Teams collaboration platforms.
- Strong troubleshooting and problem-solving skills with the ability to perform effectively in high-pressure situations.
- Excellent customer service, communication, and stakeholder management skills.
- Experience coordinating activities across technical teams, vendors, and business stakeholders.
- Ability to translate business needs into practical technology solutions.
- Strong organizational skills and the ability to manage multiple priorities simultaneously.
- Ability to work onsite five days per week.
- Ability to support occasional early morning, evening, and high-profile events outside standard business hours.
Preferred Qualifications
- Experience supporting live events, event production, or control room environments.
- Experience with Microsoft Teams Webinar, Teams Town Hall, ON24, Webex Events, or similar event platforms.
- Familiarity with production switchers, video routing, streaming platforms, and control-room operations.
- Experience supporting executive communications, large-scale meetings, or corporate conferences.
Salary Range:
$95,600 - 162,400 USDSalary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.
Work Authorization
Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa).
Working with Us
As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.
Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.
Reasonable Accommodation
Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at [email protected], or alternatively you can discuss your individual requirements with the recruiter you are working with.
Skills Required
- 7+ years of experience supporting audiovisual systems, conference room technology, event technology, or related environments.
- Experience supporting corporate meetings, conferences, executive events, webinars, town halls, or hybrid event programs.
- Strong knowledge of audiovisual systems, presentation technologies, microphones, cameras, displays, audio systems, streaming, and conferencing technologies.
- Hands-on experience supporting Microsoft Teams Rooms and Microsoft Teams collaboration platforms.
- Strong troubleshooting and problem-solving skills with the ability to perform effectively in high-pressure situations.
- Excellent customer service, communication, and stakeholder management skills.
- Experience coordinating activities across technical teams, vendors, and business stakeholders.
- Ability to translate business needs into practical technology solutions.
- Strong organizational skills and the ability to manage multiple priorities simultaneously.
- Ability to work onsite five days per week.
- Ability to support occasional early morning, evening, and high-profile events outside standard business hours.
- Experience supporting live events, event production, or control room environments.
- Experience with Microsoft Teams Webinar, Teams Town Hall, ON24, Webex Events, or similar event platforms.
- Familiarity with production switchers, video routing, streaming platforms, and control-room operations.
- Experience supporting executive communications, large-scale meetings, or corporate conferences.
Northern Trust Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Northern Trust and has not been reviewed or approved by Northern Trust.
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Retirement Support — A 401(k) with company match alongside an employer‑funded defined‑benefit pension is highlighted in employer‑verified materials and filings, setting the retirement package apart from many private employers.
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Leave & Time Off Breadth — PTO is portrayed as solid overall, and two paid volunteer days per year are clearly documented across corporate materials.
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Parental & Family Support — Company sources and postings reference paid parental and caregiver leave and recent enhancements to parental benefits, indicating meaningful family support within the package.
Northern Trust Insights
What We Do
As a global leader in innovative wealth management, asset servicing and investment solutions, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families and institutions by remaining true to our enduring principles of service, expertise and integrity. A globally recognized Fortune 500 Company in continuous operation since 1889, we’ve built a legacy of empowering clients to reach their goals with confidence. Since our roots as a trust bank, we’ve grown to a global presence with more than 24,000 employees in more than 20 countries and across six core business units: Wealth Management Asset Management Asset Servicing Technology Corporate Functions Enterprise Operations Join a Team That’s Achieving Greater At Northern Trust, we refer to our employees as partners – with good reason. We understand that relationships are the key to our success. Here you’ll join a diverse and inclusive team of innovators with the drive to challenge the way things have always been done. Instead of choosing between a dynamic career and work-life balance, enjoy working with a team that supports your goals in the office and at home. We’ll help you get where you want to go without sacrificing what matters most to you. Delivering value and adhering to our enduring principles What are enduring principles? Since our founding, they have guided our strategy and success. Thanks to the dedication of our partners, Northern Trust continues to thrive by adhering to three enduring principles: service, expertise and integrity . What does this mean? Service Northern Trust has a relentless drive to provide exceptional service to our clients, our partners and our communities. We set new standards and go above and beyond in our commitment to delivering greater results. Expertise Expertise is at the core of who we are. We focus sharply on what we do well. From expanding our capabilities, to hiring talented professionals to developing innovative solutions, our expertise is why we continue to be a trusted advisor for generations of families and institutions. Integrity Operating with uncompromising ethics is central to Northern Trust’s heritage. As a result, our clients, partners and communities know they can rely on us. For more than 130 years, our integrity has been our guide – and that will never change.
Why Work With Us
At Northern Trust, we go further because we go together. We embrace flexibility, encourage balance, and prioritize inclusion at all levels, working together to keep you connected. We are committed to our employees—all 24,000 of them. Whether this is a first step or a bold new leap in your career, we’re here to help you move forward.
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