Who Are we?
As a world-leading provider of workplace technology, Ricoh is all about improving work life by providing better user experiences, optimised workflows, anytime anywhere collaboration, and digital infrastructure solutions.
At Ricoh, we harness the infinite potential of the collective imagination as our daily pursuit. Embracing a culture of openness, we welcome all ideas. Our purpose is to shape the future of work and the sustainability of our world and use its infinite potential to truly imagine change.
Is this the role for you?
About the Role
As an AV Engineer, you will play a key role in designing, documenting, and supporting high‑quality audiovisual solutions for our customers. You’ll work closely with project managers, engineers, sales teams, suppliers, and clients to ensure solutions are well‑designed, technically robust, and delivered to a high standard.
The role includes involvement across the full project lifecycle, from customer‑facing presales support through to post‑sales delivery. As Ricoh continues to grow, this role will evolve, offering opportunities to take on additional responsibilities aligned to your capability and aspirations.
Key Responsibilities
Design audiovisual solutions aligned to customer and project requirements
Review and amend Bills of Materials (BOMs) and Statements of Work
Produce detailed technical documentation, including:
System schematics
Cable schedules
Elevations and floorplans
Quick start guides and O&M manuals
Maintain and improve engineering documentation and systems
Support the implementation and continuous improvement of company management systems
Provide customer‑facing technical support during presales and post‑sales activities
Participate actively in internal and external meetings as required
Identify opportunities to improve processes and enhance the experience for staff and customers
Comply with Ricoh policies, procedures, and quality, health, safety, and environmental requirements
To be successful in this role:
About You
You are an experienced AV professional who enjoys working collaboratively and takes pride in delivering quality outcomes. You bring strong technical expertise, attention to detail, and clear communication skills.
You will have:
Proven experience delivering audiovisual designs
At least 5 years’ experience in a similar AV engineering role
At least 5 years’ experience in commercial AV/ITC integration
Strong written and verbal communication skills
High competency with:
Microsoft 365 (Excel, Word, Outlook, PowerPoint, Teams, OneDrive, SharePoint)
AutoCAD and Visio
Professional PDF editing tools (e.g. Bluebeam or similar)
Experience with ConnectWise or ServiceNow (preferred)
What we give back to you?
At Ricoh, we take pride in giving back for your contribution to our success. We offer a range of benefits including:
- Paid Parental Leave
- Purchased Leave Scheme
- Participation in our RedE recognition program
- Free income protection cover
- Wellness program
- Novated leasing
Employment Type
PermanentSkills Required
- Proven experience delivering audiovisual designs
- At least 5 years' experience in a similar AV engineering role
- At least 5 years' experience in commercial AV/ITC integration
- Strong written and verbal communication skills
- High competency with Microsoft 365, AutoCAD, and Visio
- Experience with ConnectWise or ServiceNow preferred
What We Do
Ricoh is empowering digital workplaces using innovative technologies and services that enable individuals to work smarter from anywhere. With cultivated knowledge and organisational capabilities nurtured over its 85-years history, Ricoh is a leading provider of digital services and information management, and print and imaging solutions designed to support digital transformation and optimise business performance. Headquartered in Tokyo, Ricoh Group has major operations throughout the world and its products and services now reach customers in approximately 200 countries and regions. In the financial year ended March 2021, Ricoh Group had worldwide sales of 1,682 billion yen (approx. 15.1 billion USD). For further information, please visit www.ricoh.com.au or contact us at: [email protected]
