Build the future of data. Join the Snowflake team.
PROFESSIONAL FUNDAMENTALS:
- Will work independently without supervision.
- Works with a high degree of integrity and accountability.
- Results oriented, leveraging metrics to make strategic decisions.
- Calm during high stress situations
- Looks for problems to fix rather than waiting for items to break
- Seeks professional development opportunities within the AV space.
- Strong collaboration skills and works well with others
RESPONSIBILITIES / DUTIES:
- Support and maintain Snowflakes Audio/Video tools - both physical hardware and software/SaaS.
- Document and maintain accurate records of AV system configurations, equipment inventory, and service requests.
- On site support of remote new builds and room refreshes and act as the liaison between Snowflake and outside integrators
- Plan and execute live events- including company all hands.
- Partner with Platform Team, Network Services, Workplace Team, and multiple vendors in setup, configuration, and troubleshooting of key AV platforms in conference rooms and large event spaces.
- Help run and support our Customer Experience Center
- Project management of North America new AV office build outs, traveling to different sites for commissioning/sign-off when necessary.
- Manage the AV Team Ticket queue, working directly with employees to resolve their AV related issues.
- Build Knowledge based Articles on common issues within the AV space.
- Evaluate new technology and conduct proof-of-concepts.
- Analyze day to day operations for potential automation opportunities.
- Executive meeting and special event support
- Up to 30% travel required for this job.
QUALIFICATIONS/ EXPERIENCE:
- Deep understanding of the Zoom Admin Portal and Zoom Rooms.
- Experience running live events. Comfortable operating a soundboard, video switcher, and running content.
- Intermediate knowledge of audio and video components, signal types, cables, signal flow. Comfortable troubleshooting AV issues independently.
- High level of customer service and professionalism. Ability to explain complex technical situations in an easy to understand manner.
- Experience with corporate AV hardware like QSC, Logitech, Yamaha, etc. and the software/management tools that go along with them.
- The ability to read wiring diagrams, schematics, and blueprints.
- Strong verbal and written communication skills.
- Familiar with Google Workspace and ServiceNow.
- Experience supporting C level executives
- Certified Technology Specialist (CTS) certification and/or any other AV industry certifications highly preferred but not required.
- Experience with Microsoft Teams, Google Meet, and Jira/Confluence preferred but not required.
Every Snowflake employee is expected to follow the company’s confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company’s data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure and confidential.
Top Skills
What We Do
Snowflake makes enterprise AI easy, efficient and trusted. Thousands of companies around the globe, including hundreds of the world’s largest, use Snowflake’s AI Data Cloud to share data, build applications, and power their business with AI. The era of enterprise AI is here. Learn more at snowflake.com.
Why Work With Us
We’re at the forefront of the AI data revolution, committed to building the world’s greatest data and applications platform. Our ‘get it done’ culture allows everyone at Snowflake to have an equal opportunity to innovate on new ideas, create work with a lasting impact, and excel in a culture of collaboration.
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