AV Engineer I

As the AV Engineer l, you are an expert in AV technology to deliver world class support to our client. The successful candidate will have experience in designing, supporting and driving innovation in AV. Expertise and experience in planning, building, and supporting efficient, large-scale AV solutions will be instrumental in ensuring a solid platform for future growth and success of our business. This role will be responsible for supporting both the infrastructure and live event components of the AV service.

Skills and Expertise:

• Provide premier technical support for all meetings, special events and internal meetings.

• Technical resource for on-site AV Team.

• Act as liaison with AV vendors during determination, evaluation, and resolution of repairs or during upgrades.

• Request and provide estimates for 3rd party AV vendor labor costs to be incurred i.e. scheduling for equipment and labor

• Assist team members in monitoring and responding to email inquiries and support requests

• Provide premier technical support for all audio/visual equipment including but not limited to Crestron, Extron, Q-SYS, Dante, Biamp, Christie, LED/LCD/Plasma monitors and CMS/TMS video conferencing systems

• Experience supporting various unified communications platforms (Microsoft Teams, Teams Live Events, Zoom meeting, Zoom webinar, and any other large UC platform provider)

• Maintenance and testing of large conference spaces, meeting room audio/visual systems, PC’s, guest devices and hallway interactive displays

• Contribute to and assist in driving a consultative environment with the client through innovation and the continuous improvement of audio/visual technologies.

• Record all issues, customer requests, project work and support calls into the ticketing system.

• Assist in creating, updating and adhering to procedural documents concerning logging, troubleshooting and repairing audio/visual issues and problems.

• Maintain the facility technology per process and operational standards.

• Able to conduct self and resolve issues in a highly professional manner with appropriate decision making skills based on the situation

• Work cross functionally with other team members in areas of large events, IT support, Data center support and other areas assigned by management

• This role may require periodic flexible work hours to cover the 6:00 AM to 7:00 PM building operation schedule.

• Expert certifications a plus (CTS, Crestron, Microsoft)

• Performs other duties as assigned/ required

Job Requirements:

• Strong written and verbal communication skills

• Dedicated team player

• Minimum 5 years audio/visual support in a corporate environment

• Minimum 3 years of live large-scale production support

• AVIXA/CTS, Crestron, Extron, Polycom, Dante, QSC and/or Microsoft Certifications

• Experience with event AV and live event planning

• Familiarity with virtual production tools (video/audio encoders, NDI, vMIX, RTMP, streaming platforms, etc.)

• In-depth knowledge of Microsoft O365 Suite with a focus on Microsoft Teams, Teams Live Events and Zoom & Zoom Webinar, operational activities and engineering

• Understanding of and ability to troubleshoot signal path for audio and video

• Must be able to read and interpret AV drawings

• Experience with networked AV technology

Minimum Education Qualification Requirements:
Bachelor’s Degree in Computer Science, Business Administration, Information Systems, or equivalent combination of education and experience is required

Salary Range

$51,434.40 - $77,151.60 USD (Salary)

• Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.
• Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.

Astreya offers comprehensive benefits to all Regular, Full-Time Employees, including:

• Medical provided through Cigna (PPO, HSA, EPO options) / Medical provided through Kaiser (HMO option only) for California employees only

• Dental provided through Cigna (DPPO & DHMO options)

• Nationwide Vision provided through VSP

• Flexible Spending Account for Health & Dependent Care

• Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)

• Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera

• Corporate Wellness Program

• Employee Assistance Program

• Wellness Days

• 401k Plan

• Basic Life, Accidental Life, Supplemental Life Insurance

• Short Term & Long Term Disability

• Critical Illness, Critical Hospital, and Voluntary Accident Insurance

• Tuition Reimbursement (available 6 months after start date, capped)

• Paid Time Off (accrued and prorated, maximum of 120 hours annually)

• Paid Holidays

• Any other statutory leaves, paid time, or other fringe benefits required under state and federal law