AV Conferencing & Collaboration Manager - Onsite position

Applied Materials is the leading semiconductor and display manufacturing company in the world…we Make Possible. World class IT department that drives change within the business and is recognized globally as an innovator and pioneer.

As a tech-savvy and passionate North America Senior A/V Conferencing & Collaboration Manager, you will be part of a group responsible for all collaboration tools and processes around the organization. You will have the opportunity to let your skills shine on our Headquarter campus in Santa Clara, CA and partner with our global teams with a focus on collaboration tools and processes.
CORE EXPERIENCE REQUIREMENT: A strategic manager who has extensive experience managing conference room and collaboration services in a large Fortune 500 corporation. Managing 500+ rooms globally.ADDED BENEFIT: Call center design and customer experience management (via Cisco, Five9, Genesis, AWS, etc...) experience.
A day in the life of a Senior A/V Manager:

• Partner and lead AV integrators with innovation and vision for best in class delivery

• Document, maintain and promote a World Class AV & conference room environment

• User experience : Up to date with market benchmark and trends

• Manage AV vendors for deployment, support and service

• Collaborate with a global End User Technology team to ensure daily tracking, monitoring, and reporting of a global conference room and AV environment

• Guide more junior peers on best practices for technical troubleshooting of equipment

• Evaluation of AV (Audio Visual) hardware and software solution to assess fit with organizational standards and goals

• Assist with various project designs for collaboration initiatives (automation for license application license management, monitoring data for consumption of service, new conference room configurations, new office designs for AV, etc…) Interaction with top executives for support requests and resolutions

• Investigation, installation, acquisition, modification and support of operating systems, databases and utilization software as applicable for the Collaboration team environment

• Plans, conducts and directs the understanding of business problems or potential new solutions that can be solved with automated systems.

• Plans, designs, acquires and implements video conferencing and more robust audio-visual systems.

• Partner with key internal teams for large events as an AV expert showcasing the flexibility of the systems to support key initiatives.

• Report weekly on conference room environment metrics and KPI’s

• Coordinate and lead IT stewardship of AV and Zoom technology across conference center events, EBC/Executive White Glove calls, and All-Hands Meetings. Coordinate the usage of a global team calendar for tracking and reporting of such events

Required Skills

• Deep knowledge of video conferencing and AV hardware

• Excellent problem-solving skills, strong logical reasoning, and solution-oriented mindset

• Significant experience with AV and conference room technology across multiple vendors and technologies. Example vendors: Zoom, Logitech, Microsoft, Neat, QSC. Example technologies: Digital signage, video conferencing, audio conferencing, webcasting, HDMI/VGA, control systems, DSP, and more

• Fundamental understanding of common Information Technology tools, collaboration tools and automation architecture – Office 365, Zoom, MS Teams, Neat, Poly, ServiceNow, etc.

• Excellent English writing and speaking skills

• Ability to articulate tough situations and technical details in an easily understood manner

• In-depth understanding of conference room technology and standard use cases (including Crestron, Biamp, VoIP, etc.)

• Ability to quickly review a situation and clearly respond

• Fundamental understanding for common ticket resolution processes and SLAs

• Experience in architecting solutions to meet global business needs in the IT collaboration and communications space (with a focus on potential automation)

• Preferred: Bachelor’s degree or 5 years equivalent experience within a technology-based program or industry

• Ability to work onsite

Soft Skills

• Energetic and capable of learning new technologies as necessary

• Team player – able to work independently with minimal supervision

• You genuinely care (about others, about doing a good job, about minute details, and about yourself)

• You take ownership of projects and tasks assigned to you with little to no supervision and have pride in the quality of your work

• Calm under pressure when working with internal customers ranging from a standard user to our top executives.

• “Yes, If” mindset regardless of audience or opportunity; this means answering challenges with “Yes, If” rather than “No, because” attitude.

Desired Skills

• Understanding of Cloud Calling Telephony Services (Microsoft Teams)

• Understanding of standard order processing and associated support tasks

• Fundamental understanding of common networking principles and troubleshooting

• Experience providing remote support via online meeting tools

• Ability to create, interpret and modify network/cabling diagrams

• Personal experience architecting custom automation solutions, Python preferred.

#LI

Qualifications

Education:

Bachelor's Degree

Skills:

Certifications:

Languages:

Years of Experience:

7 - 10 Years

Work Experience:

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes, 25% of the Time

Relocation Eligible:

No

U.S. Salary Range:

$144,000.00 - $198,000.00

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.