This is an exciting position within Ennismore’s growing portfolio of all-inclusive brands and will play a key role in launching two new brands with refreshed brand identities to the market in 2026.
Park Royal is a beloved vacation name in Mexico, and this role presents an opportunity to build on that success while evolving the brand to carve out a unique position in a popular all-inclusive market.
Rixos is a successful brand already established across the Middle East and Europe, and this is an important milestone in the brand’s global expansion.
Job Description• Handle reservation requests via phone, email, messaging, and digital channels, providing clear information about rooms, rates, promotions, services, and policies.
• Register, modify, and confirm reservations in the system.
• Manage daily availability, preventing overbooking and inventory errors.
• Track payments, deposits, guarantees, refunds, and cancellations.
• Coordinate arrivals, special requests, and guest preferences with reception and other operational areas.
• Promote direct sales and additional services.
• Verify rates, restrictions, closing times, and current promotions across all channels.
• Follow up on pending quotes until they are closed or canceled.
• Review and respond to reservation-related questions or issues before arrival.
• Assist with occupancy reports, pick-up times, cancellations, and basic forecasts.
• Languages: Fluent in spoken and written English.
Qualifications• Communication skills: Excellent verbal and written communication skills for customer service, sales follow-up, and resolving inquiries via phone, email, or booking platforms.
• Sales skills: Focus on sales, upselling, and cross-selling, aiming to maximize occupancy, average daily rate, and sales of additional services such as transportation, meals, activities, upgrades, or packages.
• Digital proficiency: Proficient in PMS, OTA extranets, email, Microsoft Office Suite, and reservation tracking tools.
• Organization and attention to detail: Accurate control of availability, rates, policies, deposits, dates, special requests, and documentation for each reservation.
• Problem-solving skills: Ability to handle changes, cancellations, overbooking, data entry errors, special requests, and complaints quickly and effectively.
Additional Information
What We Do
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
