Automation Support Engineer - Mumbai

Who are we and what do we do?

BrowserStack is the world’s leading cloud-based software testing platform, empowering over 50,000 customers—including Amazon, Microsoft, Meta, and Google—to deliver high-quality software at speed. Founded in 2011 by Ritesh Arora and Nakul Aggarwal, the company has grown to support more than two million tests daily across 22 global data centers, providing instant access to 35,000+ real devices and browsers.

With over 1,200 employees and a remote-first approach, BrowserStack operates at the intersection of scale, reliability, and innovation. Its suite of products spans manual and automated testing, visual regression, accessibility, and test management—all designed to simplify the testing process for modern development teams. Behind the scenes, BrowserStack continues to push the boundaries with AI capabilities like smart test case generation and design, flakiness detection, auto-healing and more —helping teams reduce maintenance overhead, debug faster, and catch issues earlier in the development lifecycle.

Recognized for its innovation and growth, BrowserStack has been named to the Forbes Cloud 100 list for four consecutive years. With backing from investors like Accel, Bond, and Insight Partners, the company continues to expand its product offerings and global footprint. Joining BrowserStack means being part of a mission-driven team dedicated to shaping the future of software testing.

Note - "Only Considering Candidates based in Mumbai"

What will you do? 

● Provide 24/7 enterprise-level support coverage to BrowserStack customers via email, chat, and phone, ensuring prompt resolution of issues across various platforms, with scheduled shifts to ensure continuous support.
● Support over 10 automation products, actively debug user frameworks and integrations, and assist customers via calls to ensure seamless functionality.
● Respond to public queries and discussions around BrowserStack on forums, offering clear and concise solutions. 
● Collaborate with engineering, product management, and sales teams to rapidly address product issues and provide product improvement ideas. 
● Contribute regularly to internal and external knowledge bases, developing resources that enhance customer self-service and internal efficiency.

Desired experience: 

● 0-1 Year Experience in Technical Support/Automation QA roles
● Excellent command of written & spoken English 
● Good customer interaction skills through the spectrum of customer sentiments 
● Knowledge or hands-on experience in functional and automation testing tools/frameworks like Selenium, Cypress, Playwright, Appium, etc. 
● Hands-on experience in at least one programming language like Java, Node JS, Python, Ruby, etc. 
● Knowledge of version control systems like Git, Github, Team Foundation Server (TFS), etc
● Basic understanding of APIs, bash or cURL scripting 
● Basic knowledge of writing SQL queries like SELECT statements and JOIN clauses 
● Basic know-how of networking concepts (http/s, ping, tracert, SSL, TCP/IP, Firewalls, Proxies, DNS, etc) 
● Basic understanding of Web Technologies like HTML, JavaScript, CSS, XML 
● Problem-solving, analytical skills, and troubleshooting skills to address various customer use cases or requirements
● Should be a team player and should have a can-do attitude

Benefits:

In addition to your total compensation, you will be eligible for following benefits, which will be governed by the Company policy:

• Medical insurance for self, spouse, upto 2 dependent children and Parents or Parents-in-law up to INR 5,00,000

• Gratuity as per payment of Gratuity Act, 1972

• Unlimited Time Off to ensure our people invest in their wellbeing, to rest and rejuvenate, spend quality time with family and friends

• Remote-First work environment that allows our people to work from home

• Remote-First Allowance for home office setup, connectivity, accessories, co-working spaces, wellbeing to ensure an amazing remote work experience