About Us:
DelCor Technology Solutions, a privately held consulting firm based in Silver Spring, MD, has been providing technology consulting and IT support to associations and nonprofits for more than 40 years. Our success has been driven by our unmatched dedication to our clients and our goal to be an ideal workplace for our employees.
We admit, we’re not shy about what makes us special. We have an outstanding team comprised of highly qualified and motivated individuals who really know their stuff. We’re intimately familiar with the 501(c) community, which allows us to truly understand our clients’ needs and objectives.
At DelCor, we’re focused on building long-term relationships both with our clients and among our staff. While our team has the technical chops to get any project done, what sets us apart is our ability to merge customer service with technical know-how. We bring our DelCor values to every client, project, meeting, and event.
In the association space we’re known as the people who offer technical expertise and strategic guidance, but as a team we like to get together and work on community projects, have baking competitions, or even jump out of airplanes— don’t worry, that’s not a hiring requirement.
About the Role:
- Own all HaloPSA administration including user account management, roles and permissions, ticket workflow development, and contract/agreement setup and support
- Drive ongoing CRM changes, improvements, and configuration updates across the platform
- Act as the highest-level internal support for HaloPSA issues, troubleshoot and resolve workflow failures, billing anomalies, and reporting inconsistencies
- Build, maintain, and support reports and custom dashboards tailored to operational needs
- Partner with team leads and Directors to identify "data out" needs and develop reporting/dashboard solutions
- Track, identify, and develop AI features within HaloPSA, including client-facing AI chat and internal bots
- Pilot and iterate on AI-driven solutions that surface common Halo workflows and inquiries through conversational interfaces
- Design, build, support, and iteratively improve automation workflows across DelCor's Managed Services toolset
- Monitor automated workflows for performance and stability, conduct thorough testing, and perform regular maintenance and platform upgrades
- Provide training and support to team members and users interacting with workflows, forms, and other automated systems
- Serve as the escalation point for team members and users interacting with workflow automations across the DelCor toolset
- Partner with your manager and staff across all disciplines to identify pain points, prioritize needs, develop practical solutions, win stakeholder buy-in, and pilot implementations
Preferred Experience/Training
- 3+ years hands-on experience with a PSA platform (HaloPSA strongly preferred; ConnectWise, Autotask, or similar)
- Proficiency with Microsoft Power Automate, building and managing production workflows
- Working knowledge of PowerShell, Jinja, or another scripting language for automation and integrations
- Experience in an MSP, consulting, or service desk environment
- Strong verbal and written communication skills, able to translate technical concepts into clear, actionable terms
Nice‑to‑Have
- Experience with Rewst
- Familiarity with Microsoft Copilot Studio or similar AI/bot-building platforms
- Experience building custom dashboards and analytics for operational reporting
Our Exceptional Benefits and Perks:
- 17 Days of PTO in the First and Second Years
- PTO Increased to 23 Days After Two Years
- 10 Federal Paid Holidays and 1 Floating Holiday
- Charity PTO Day
- 401k Savings Plan + Matching
- $35 Monthly Cell Phone Benefit
- $300 Work from Home Stipend for New Employees
- Health, Dental, and Vision Insurance
- Company-Sponsored HRA Plan
- Paid Parental Leave
- Mileage Reimbursement
- Professional Development and Certification Reimbursement and Recognition
- Employee Referral Program
- Short-Term and Long-Term Disability Costs Covered 100% by DelCor
- Employee Assistance Program
- Bereavement LeaveFamily and Medical Leave
- Optional Critical Illness, Accident and Injury, and Hospital Indemnity Benefits
- $25,000 Life Insurance Coverage
Skills Required
- 3+ years hands-on experience with a PSA platform
- Proficiency with Microsoft Power Automate
- Working knowledge of PowerShell or another scripting language
- Experience in an MSP, consulting, or service desk environment
- Strong verbal and written communication skills
What We Do
We are DelCorians: ever curious, a little nerdy, and driven to exceed expectations. Propelled by our IT Maturity Model, DelCorians leverage technical expertise, market intelligence, and association acumen to help associations and nonprofits achieve their mission, vision, and business goals. Our award-winning staff are adept at the business of associations—as individuals we have more than 200 years of experience working directly in associations and as DelCorians we've helped more than 700 organizations globally achieve progress through technology. Our enduring commitment to associations includes title sponsorship of Association Forum’s SmartTech Conference and ASAE Foundation’s Technology Success and Readiness Study, among countless contributions and awards. Contact us to learn how DelCorians can help you achieve progress with: Technology Assessments, Digital Strategy, System Selection & Project Management, CIO as a Service, Managed IT Services, Cloud Migration & Hosting, and Cybersecurity Assessments. Awards: Association TRENDS Partner of the Year, CEO Loretta Monterastelli DeLuca - 2017 ASAE Academy of Leaders Award, CEO Loretta Monterastelli DeLuca - 2015 AWE Workplace Excellence Seal of Approval - 2015 CRN MSP Pioneer 250 - 2014, 2015, 2016 ASAE All-Star Award - 2003, 2004
