The Role
Analyze business operations systems, identify automation opportunities, and implement AI-driven workflows across order processing, contracts, licensing, and customer service. Own ERP-related digital initiatives, including migration to Microsoft Dynamics 365, and develop integrations between ERP, Salesforce, and connected systems. Improve data quality, deploy solutions internationally, support adoption and change management, and assist with peak-period operations. The role requires fluent German and English and occasional international travel.
Summary Generated by Built In
Automation Manager - Business Operations (m/f/d)
Allplan is a global provider of BIM design software for the AEC industry. True to our “Design to Build” claim, we cover the entire process from the first concept to final detailed design for the construction site and for prefabrication. Allplan users create deliverables of the highest quality and level of detail thanks to lean workflows. Allplan offers powerful integrated cloud technology to support interdisciplinary collaboration on building and civil engineering projects. Around the world over 600 dedicated employees continue to write the Allplan success story. Headquartered in Munich, Germany, Allplan is part of the Nemetschek Group which is a pioneer for digital transformation in the construction sector.
- Analyze our Business Operations systems and processes, find what can be automated, and build and implement those automations yourself.
- Drive AI-based automation of order management and order processing workflows, from simple ETL pipelines to agentic integrations.
- Act as the central contact for all ERP-related digital initiatives, including our move from Microsoft Navision to Microsoft Dynamics 365, working closely with Business and IT.
- Develop and maintain interfaces (APIs and similar) between ERP, CRM (Salesforce), and other connected systems.
- Improve data quality through automated validation workflows and reduce manual effort across the team.
- Roll out automation solutions from Germany to our international entities and support the change management, so colleagues understand and adopt new ways of working.
- Report directly to the Head of Global Business Operations and work with a team of 19 colleagues worldwide.
- Support daily operations during peak periods, such as half-year and year-end closing.
Your Focus Areas
- Order Processing
- Contract Management
- License Delivery across our legal entities
- Customer Service
Requirements
- Hands-on experience automating processes in CRM and ERP environments. Experience with Microsoft Dynamics 365, Salesforce, Azure, or the Microsoft Power Platform is a strong plus.
- Good understanding of ERP data models, end-to-end ERP processes, and how they connect to other systems.
- Experience designing and implementing APIs and system integrations, and using AI tools to make operations more efficient.
- A background in or good understanding of operational areas such as order processing, contract management, or customer service.
- A hands-on, ownership-driven attitude: you drive topics on your own and turn ideas into working solutions, not presentations.
- Strong communication skills and the confidence to work with stakeholders at all levels.
- Fluent German and English (at least C1 level).
- Willingness to travel occasionally to our international locations.
- Hybrid work from our Munich office (ideally 2 days per week on site).
#Allplan
#LI-LS1
Skills Required
- Hands-on experience automating processes in CRM and ERP environments
- Understanding of ERP data models and end-to-end ERP processes
- Experience designing and implementing APIs and system integrations
- Experience using AI tools to improve operational efficiency
- Background in or understanding of order processing, contract management, or customer service
- Hands-on, ownership-driven approach to independently implementing solutions
- Strong communication skills and confidence working with stakeholders at all levels
- Fluent German and English at least C1 level
- Willingness to travel occasionally to international locations
- Hybrid work from the Munich office, ideally two days per week onsite
- Experience with Microsoft Dynamics 365, Salesforce, Azure, or Microsoft Power Platform
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The Company
What We Do
Global design and BIM software leader serving 650,000+ professionals in the architecture, landscape and entertainment industries. Since 1985, we’ve been committed to helping designers capture inspiration and nurture innovation to bring their visions to life. Our software is a one-platform solution for designers to build data-rich, visual models without sacrificing the design process, while collaborating with on- and offsite teams throughout the project lifecycle. View employment opportunities on our jobs board: http://www.vectorworks.net/company/careers
