Automation Engineer

At Intrum, you will grow by making a difference. You will do it in a highly international environment and in a supportive culture where effort counts.

Are you our new Automation Engineer?
  
As a market-leading credit management company, Intrum has a broad competence in debt collection services and we do business in 20 countries in Europe. We have more than 10,000 experienced employees in our group.

Our business is about helping others. Helping indebted individuals to get out of difficult situations. Helping businesses get paid so they can grow, hire and prosper. Which in turn is positive for the entire economy. You become an essential part of this circle with us, which gives your job at Intrum a deeper meaning. Regardless of your role or title. 

Being at the forefront is everyone's job. As the market leader, it is up to us to be at the forefront. Shaping the industry. Setting new standards. And wherever in the world your Intrum career path takes you, whatever role you play, you will contribute to growth, innovation and impact that makes a real difference.

To have the opportunity to grow. In our organization there are many opportunities to advance, specialize and rotate. Or even try your wings abroad. It's up to you to make it happen. The fact that our business is about helping others – individuals and companies, means that your work also develops on a more personal level. Simply put, you will grow by making a difference.

The role
The role will report to Head of Automation

Location for this position is Stockholm (Sickla)

Hybrid work. We see that hybrid work, where we as employees can work either from home or from the office, creates opportunities to perform and work effectively in virtual and real environments.

Purpose of role

As an Automation Engineer – Intelligent & Agentic Automation, you will design, build, and evolve next-generation automation solutions that go far beyond traditional RPA.

You will work at the intersection of:

• Process automation
• AI & decision intelligence
• Event-driven and agent-based architectures

Initially, you will help modernise and extend our existing automation landscape. Over time, you will play a key role in enabling Agentic AI—automation systems that can reason, decide, and act across complex, open-ended processes.

This role is ideal for someone who enjoys both hands-on engineering and exploring new automation paradigms.

Responsibilities of role

Modern Automation Engineering

• Design and build intelligent automation solutions combining workflows, APIs, events, and AI services.
• Develop automations that interact with multiple systems, data products, and decision services.
• Move automations upstream—from task execution to decision-aware and context-driven flows.
• Gradually reduce dependency on UI-based RPA by shifting toward API-first and event-driven automation.

AI-Enabled & Cognitive Automation

• Integrate AI capabilities into automations:
  • Classification, extraction, prediction
  • LLM-based reasoning and text handling
  • Confidence scoring and human-in-the-loop patterns
• Collaborate closely with Data & AI engineers to consume ML models, feature stores, and GenAI services.
• Implement guardrails for accuracy, explainability, cost control, and compliance.

Agentic Automation (Evolving Scope)

• Contribute to building foundations for Agentic AI, such as:
  • Orchestrating multi-step autonomous workflows
  • Tool/function calling and decision loops
  • State, memory, and context handling
  • Event-driven triggers and asynchronous execution
• Experiment responsibly with agent frameworks and orchestration patterns, moving from PoC to production when value is proven.

Engineering Excellence

• Apply software engineering best practices (version control, testing, CI/CD).
• Build reusable automation components and templates.
• Document solutions and support self-service adoption across the organisation.
• Actively use AI-assisted development tools to improve speed and quality.

Technologies & Tooling (current and evolving)

You will work with a modern and evolving automation stack, including combinations of:

• Workflow orchestration & automation platforms
  (e.g. Power Automate, RPA tools, low-code platforms)
• API & integration technologies
• Event-driven architectures
• AI services and ML model integrations
• GenAI tooling (prompt pipelines, LLM APIs, embeddings)
• Scripting & configuration (e.g. Python, JSON, YAML)

Experience with agent frameworks, AI orchestration, or decision engines is a plus—but curiosity and learning ability matter more than ticking every box.

Your Background

We believe you have:

• 3–7+ years of experience in automation, software engineering, or intelligent process automation.
• Hands-on experience building automation solutions beyond simple task automation.
• Solid understanding of:
  • System integration and APIs
  • Workflow orchestration
  • Exception handling and human-in-the-loop design
• Interest or experience in:
  • AI-driven automation
  • ML or GenAI integration
  • Event-based or agent-based systems
• Experience from regulated environments (e.g. financial services) is a plus.
• Comfortable working in agile / SAFe-inspired delivery models.

Who are you

We at Intrum want to contribute to an inclusive and diverse working life. We accept our differences and know that this is a strength. We know that we are all a resource for society, regardless of age, functional ability, gender, religion, ethnicity or sexual orientation. Therefore, we encourage everyone to apply for a job with us. Come as you are.

You act according to our values. Our values ​​are not words. They are everything.

Behind our global expansion and major digital transformation are four simple but powerful values. Ethics. Devotion. Solutions. Empathy. It is the values ​​that drive our everyday life, regardless of how big we become. Others may think they are small things. But for us, they are everything.

Are you curious or have questions?

You are welcome to contact the recruitment manager for more information: Nima Ghorbani.

Only applications received through our online system will be considered.

Do you feel that you might be the right person? Great! Apply now. Looking forward to hearing from you!