Overview
We are seeking a proactive and skilled Automation Engineer to join our dedicated Process Automation Scrum Team. This role is in support of our efficiency strategy, focused on eliminating manual work across the organization through the strategic use of automation tools. The successful candidate will be a hands-on technical expert, transforming business and operational processes into scalable, reliable automated workflows that support our internal employees and clients.
Key Responsibilities
Automation Development & Implementation
- Process Automation Design: Design, develop, and implement end-to-end automation solutions using the team’s core tools: PIA, various scripting languages (e.g., Python, PowerShell), and Microsoft Power Automate.
- Operational Automation: Focus on high-impact operational areas, specifically automating NOC (Network Operations Center) and SOC (Security Operations Center) notification, triage, and resolution processes to speed up service delivery and incident response.
- Business Automation: Develop automated workflows for key business functions including billing reconciliation and invoicing, procurement request management, and contract lifecycle processes.
- Code Quality & Standards: Write clean, well-documented, and efficient automation scripts and flows. Ensure all solutions adhere to company security standards, governance policies, and high availability requirements.
Team Collaboration & Scrum
- Scrum Participation: Actively participate in all Scrum ceremonies (e.g., daily stand-ups, sprint planning, backlog refinement, retrospectives) as a dedicated member of the automation team.
- Stakeholder Engagement: Collaborate closely with process owners and subject matter experts (SMEs) from IT Operations, Finance, Security, and other departments to gather requirements, map existing manual processes, and validate implemented automation solutions.
- Process Intelligence (PIA): Utilize PIA insights and data to prioritize automation opportunities, define project scope, and measure the realized business value (e.g., time saved, error reduction) post-implementation.
Tool Management & Maintenance
- Tool Expertise: Serve as a technical expert on the core automation platforms (PIA, Power Automate), staying current with new features, integration capabilities, and best practices.
- Maintenance & Support: Monitor, maintain, and troubleshoot existing automation workflows and scripts. Own the technical debt reduction and continuous improvement of deployed solutions.
- Reusable Components: Develop and maintain a library of reusable automation components, templates, and functions to accelerate future development efforts.
Additional Responsibilities:
- Stand-up and Scrum Ceremony attendance
- Consult with Automation Scrum Master on scrum improvements
- Collaborate with other scrum team members to achieve sprint objectives
Performance Deliverables:
- Internal: 25–35% reduction in manual processes
- Automation contributing 1% to margin improvement within 12 months
- Reputation: Recognized as a industry leader in automation
Requirements
- 5+ years of experience in a Automation Engineering role, ideally within an MSP, IT services, or consulting.
- Strong understanding of IT operations, MSP process
- Understanding of Business Process Design creation
Top Skills
What We Do
Technology, when paired with the right people, unlocks remarkable growth. That’s the belief behind every solution delivered by Prime System Solution.
We bring together the top 1% of global talent to help businesses build smarter systems, reduce operational friction, and stay ahead in today’s competitive landscape. With delivery hubs in Pakistan, the Philippines, and the UAE, and clients across North America, Europe, and the MENA region, the reach is global and the focus is personal.
Rooted in a culture of collaboration, innovation, and inclusivity, every team is built to perform because success isn’t just about tools and tech, it’s about the people who power it.
Our Core Services:
Managed Services Talent
Providing on-demand IT and Finance professionals to help organizations scale quickly, reduce hiring costs, and stay competitive. From Cybersecurity specialists, Cloud architects, and Data Scientists to Accountants, Financial Analysts, and Payroll experts.
IT Consulting:
Guiding businesses through digital transformation with expertise in Cloud, Cybersecurity, Artificial Intelligence, Data Science, and IT Infrastructure to achieve operational excellence.
Financial Consulting:
Enabling CFOs, startups, and enterprises to make smarter decisions with consulting in Accounting, FP&A, Risk Management, and Business Advisory for sustainable growth.
We provide you with the resources so that you can unlock borderless growth.
