The Role
As an Automation Engineer at Leapwork, you will address automation queries, assist customers through various channels, manage incidents in Salesforce, and contribute to knowledge creation and product testing.
Summary Generated by Built In
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At Leapwork, our vision is to break down the barriers between humans and computers through the worlds most accessible automation platform. We are the leading global AI-powered visual test automation solution, enabling some of the worlds largest enterprises to adopt, scale, and maintain automation in under 30 days.
In todays environment, where efficiency, automation, and cost optimization are essential to enterprise growth, we are uniquely positioned to deliver impact.
In 2023, Microsoft, the worlds largest and most recognizable software company, recognised Leapwork as a truly innovative and disruptive product, leading to a strategic partnership that continues to be a major growth catalyst.
If you're contemplating the next step in your career and seek a fast-paced company where you can impact the build and growth of something truly special, look no further!
We are headquartered in Copenhagen, Denmark and have local offices across Europe, the US and Asia.
Were now looking for an Automation Engineer to help drive this next chapter of growth.
As an Automation Engineer, you will have a big impact on the growth of the company because of the significant role you play in ensuring the successful adoption of Leapwork by our customers. You will work in a fast-paced team of experts. Your primary objectives will be to work with both leads and commercial customers on live chat and online sessions to help them with technical best practices and troubleshooting, using your deep technical knowledge and understanding of our product. You will be expected to be very flexible and perform a wide variety of tasks as they present themselves across the organization.
Role Responsibilities:
- Understand and resolve incoming automation queries with a high sense of urgency
- Resolving customer queries via Chat, Tickets, and Online Question/Answers sessions
- Log all incidents, requests, and customer interactions into Salesforce and other systems
- Create a knowledge base, training materials, and provide community support to leads and customers
- Participate in Leapwork product testing and release-related activities.
As a person, you are calm and able to drive issues forward under stressful conditions.
Technical Qualifications/ Role Requirements (Must - Have Skills)
- 3 to 5 years of proven, relevant Automation experience
- Be completely fluent in business-level written and verbal English with a neutral accent
- Be experienced with test automation and software quality assurance in general
- Be experienced with at least one major test automation platform such as Selenium
- Be experienced with agile and DevOps processes, source control, database, and some programming
- Enjoy working in a fast-paced, global environment
- Bachelors degree in engineering or equivalent preferred.
Why Leapwork?
We are on an exciting journey of global growth and this is your chance to get onboard and an opportunity to lead and shape digital transformation initiatives in a forward-thinking company, working with and learning from a talented and passionate team committed to innovation and excellence
By joining our team, you’ll become part of a fast-paced international environment where you can grow, challenge yourself, and do what inspires you. We work hard, but have fun while doing it – and we believe that collaboration, social activities and celebration are keys to success.
Our Leapwork Principles:
Our five key principles capture the essence of what it means to be a part of our world-class team! They are integral to how we approach our work and one another, and they serve as a roadmap to our continued growth, development, achievements, and success.
Customer first; We listen to our customers, understand their pain points and focus on what matters to them.
Lead from the front; Leading means guiding others towards the solutions to our challenges.
Get it done; We make commitments, follow through and deliver work we’re proud of.
Build excellence; We do our best work every day, holding ourselves and others to the highest standards.
Respectfully different; We treat each other with respect, always. We’re different, not indifferent.
Top Skills
Salesforce
Selenium
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The Company
What We Do
Leapwork is the only AI-powered visual test automation platform that truly enables speed and efficiency in software testing. Thanks to the platform’s visual interface, it’s easy and intuitive to use - just like cobbling Lego blocks together - empowering entire enterprise teams to learn, build and maintain automation in just 30 days. Leapwork works across all applications making it ideal for enterprises with complex tech stacks. That’s why we are used by hundreds of global enterprises across all industries. Clients include Mercedes Benz, PayPal, Beckman Coulter Life Sciences and BNP Paribas. Thanks to Leapwork, enterprises are reducing risk, improving quality and releasing software faster than ever before.
