Intelcom | Dragonfly
With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology.
A Strategic Role at the Heart of Logistics
Key Responsibilities
System Design & Automation
- Design, deploy, and optimize automated sorting systems (conveyors, robotic arms, sensors, vision-based technologies).
- Understand how Programmable Logic Controllers (PLCs) and microcontrollers operate and how they integrate into the overall automation architecture.
- Ensure system consistency and interoperability across different components.
Deployment & Commissioning
- Collaborate with vendors and partners to install and commission automated sorting equipment.
- Coordinate technical prerequisites (infrastructure, hardware, software) to ensure smooth integration into existing operations.
Performance, Optimization & Maintenance
- Monitor sorting system performance and identify continuous improvement opportunities.
- Diagnose and resolve accuracy and reliability issues using data-driven analysis.
- Develop KPIs, reports, and dashboards to track and manage system performance.
- Structure and oversee preventive and corrective maintenance processes to ensure equipment availability.
Requirements Analysis & Documentation
- Define and formalize functional and technical requirements for sorting systems.
- Produce key project documentation (business cases, process flows, UAT, user stories, BRD).
- Model processes and validate requirements with business stakeholders.
- Contribute to procedure documentation, training materials, and support solution adoption.
Collaboration & Operational Support
- Work closely with cross-functional teams (engineering, IT, operations, production).
- Coordinate with vendors to identify and deploy new automation technologies.
- Provide operational support during deployments, testing phases, and pilot projects.
Qualifications
Experience, Education & Skills
- 2 to 5 years of experience in transportation or logistics, with hands-on exposure to automation and process optimization.
- Bachelor’s degree in Automation Engineering, Industrial Engineering, Mechanical Engineering, or a related field (or equivalent experience).
- Strong understanding of logistics operations (first, middle, and last mile).
- Experience with WMS, TMS, and automation technologies.
- Solid knowledge of the Software Development Life Cycle (SDLC) and Agile methodologies.
- Ability to analyze complex data and propose practical, operational solutions.
- Comfortable working in ambiguous, fast-paced environments with strong decision-making skills.
- Excellent communication and documentation skills.
- Strong command of both French and English to operate in a bilingual environment.
Why Join Us?
At Intelcom | Dragonfly, you’ll thrive in a flexible and stimulating environment, surrounded by passionate talent. You’ll also enjoy a wide range of benefits:
On-site gym with a personal trainer
Employer-provided lunch of your choice
Comprehensive group insurance
Group RRSP plan
Wellness days
Partial reimbursement for public transportation
Employee Assistance Program
…and much more.
This position has been opened to address a genuine organizational need within the company.
At Intelcom | Dragonfly, we move forward guided by strong values: collaboration, innovation, excellence, and responsibility.
We embrace diversity, ensure equity, and foster a true sense of belonging.
Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.
Top Skills
What We Do
Intelcom est une entreprise de logistique du dernier kilomètre chef de file dans le secteur du commerce électronique. Nos équipes d’un bout à l’autre du Canada ainsi que notre réseau d’entrepreneurs indépendants contribuent aux activités quotidiennes d’Intelcom. En innovant constamment et en adoptant une approche unique en matière de technologies logistiques, Intelcom est résolument tournée vers l’avenir afin de continuer à offrir une efficacité opérationnelle toujours plus grande.
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Intelcom is a leading last-mile carrier in the e-commerce sector. Our teams across Canada as well as our network of independent contractors contribute to Intelcom’s daily operations. Through constant innovation and a unique approach to logistics technology, Intelcom is focused on what’s ahead to continue delivering new levels of operational efficiency.
