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This Position reports to:
Regional Customer Support ManagerYour role and responsibilities
In this role, you will have the opportunity to act as a design authority for an engineering discipline with low to medium complexity. Each day, you will complete assignments on small projects or portions of larger projects in a cost-effective manner. You will also showcase your skills by applying basic design thinking/design best practices concepts in projects.
The work model for the role is: #LI - Onsite
This role is contributing to the machine automation within ABB's Automation division in Pune/Ahmedabad-India region. Main stakeholders include Customers, Application Engineers, Sales Teams, Engineering Teams, Global Product Support/HQ Teams, Training Participants, Project Teams, and OEM/Manufacturing Customers.
You will be mainly accountable for:
Providing pre-sales and post-sales technical support to customers and application engineers, resolving product, software, and application-related issues through remote support channels.
Identifying and diagnosing automation system challenges, delivering timely solutions to ensure optimal system performance and customer satisfaction.
Building and maintaining positive customer relationships by facilitating effective communication and coordinating with internal and external stakeholders.
Planning and executing technical support activities, including issue escalation, problem resolution, and collaboration with global teams to implement innovative solutions and best practices.
Developing skills in automation products and real-time software applications while supporting knowledge sharing, continuous improvement, and technical excellence.
Delivering technical training and application engineering support, including software development, commissioning, documentation, and reporting of technical activities
Qualifications for the role:
Bachelor’s degree in Engineering (Electrical, Electronics, Electrical & Electronics, Mechatronics, Instrumentation, or a related discipline).
1-5 years of experience in application development, commissioning, and technical support within industrial automation environments, with experience in multinational organizations.
Solid knowledge of Industrial Automation systems, including PLCs, HMIs, Servo Drives, Motion Control, Motors, Robotics, and integrated machine automation solutions.
Practical experience in application engineering, problem solving, customer support, commissioning, and deployment of automation solutions.
Good understanding of control theory, structured programming, and software development practices, with proficiency in C/ST programming preferred.
Knowledge of electronics, mechanics, and applied mathematics, with experience supporting industries such as Food & Beverage (F&B), CPG, and Consumer Goods.
Excellent communication, customer engagement, and training skills, with the ability to collaborate effectively in cross-functional and customer-focused environments.
More about us:
B&R Industrial Automation is a manufacturer of automation technology and ABB's global center for machine and factory automation. B&R was founded in 1979 by Erwin Bernecker and Josef Rainer and has its headquarters in Eggelsberg, Upper Austria. Today, B&R is a leading global solution provider for automating machines and factories and is responsible for machine automation in ABB's Robotics & Discrete Automation division.
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. We welcome people from all backgrounds and experiences.
Ready to make an impact? Apply today or visit www.abb.com to learn more about the impact of our solutions across the globe.
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Skills Required
- Bachelor's degree in Engineering, such as Electrical, Electronics, Electrical and Electronics, Mechatronics, Instrumentation, or a related discipline
- 1-5 years of experience in application development, commissioning, and technical support within industrial automation environments
- Experience working in multinational organizations
- Knowledge of industrial automation systems, including PLCs, HMIs, servo drives, motion control, motors, robotics, and integrated machine automation solutions
- Practical experience in application engineering, problem solving, customer support, commissioning, and automation solution deployment
- Understanding of control theory, structured programming, and software development practices
- Proficiency in C or Structured Text programming
- Knowledge of electronics, mechanics, and applied mathematics
- Experience supporting Food and Beverage, CPG, or consumer goods industries
- Excellent communication, customer engagement, collaboration, and technical training skills
ABB Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ABB and has not been reviewed or approved by ABB.
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Healthcare Strength — Healthcare coverage is described as comprehensive, with medical, dental, vision, mental health support, and disability and life insurance included. Immediate eligibility in some roles reinforces the sense of dependable core coverage.
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Leave & Time Off Breadth — Time-off offerings are described as broad, including paid holidays, sick days, volunteer time, sabbaticals, and, in some cases, 25 days of PTO. Flexible scheduling and remote-work options add to perceived time-off and flexibility value.
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Retirement Support — Retirement benefits are positioned as robust, including a 401(k) with company contributions or matching and, in some cases, profit sharing or pension savings. Stock purchase/share acquisition programs complement longer-term savings options.
ABB Insights
What We Do
ABB is a leading global technology company that energizes the transformation of society and industry to achieve a more productive, sustainable future. By connecting software to its electrification, robotics, automation and motion portfolio, ABB pushes the boundaries of technology to drive performance to new levels. With a history of excellence stretching back more than 130 years, ABB’s success is driven by about 110,000 talented employees in over 100 countries. www.abb.com
