Automation Enablement Lead

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

This role connects business needs to technical solutions by translating stakeholder objectives into clear, feasible, well-defined requirements aligned to existing systems, infrastructure, and delivery timelines. The role leads with an automation-first mindset, evaluating how automation, AI, and emerging capabilities can simplify work, improve experiences, and scale operations, while exercising judgment when manual, process, or configuration-based solutions are more effective.  Through strong discovery and problem framing, the role ensures solutions address root causes while maximizing automation opportunities where they create durable business value.

Key Accountabilities

• Define the problem clearly. Partner with business and operations stakeholders to understand incoming needs, identify root causes, and shape ambiguous requests into well-defined problem statements before a solution is proposed.

• Act as the bridge between business and technical teams. Translate business intent into clear, testable requirements that configuration analysts, integration developers, and delivery managers can execute without chasing answers.

• Map process independent of system. Document current-state and ideal-state process flows so the solution fits the problem, rather than shaping the problem to fit an available tool.

• Champion automation-first solution design. Evaluate automation, AI, and emerging capabilities as the preferred path for solving business problems, developing solution recommendations that maximize efficiency, scalability, and experience outcomes while remaining practical and sustainable.

• Validate feasibility before implementation. Use prototypes and proofs of concept where appropriate to demonstrate feasibility, constraints, scalability, infrastructure implications, cost, and delivery considerations — reducing risk before build.

• Ensure solutions are well-defined, feasible, and aligned. Confirm every recommended solution is consistent with requirements, existing platforms, infrastructure, and delivery timelines.

• Identify impacted systems and dependencies. Surface affected systems, data sources, cross-process dependencies, and infrastructure requirements early, so nothing breaks downstream in execution.

• (Future scope) Anchor and grow the capability. As demand proves out, this role may define the discipline for others, and hire and lead junior definition, configuration, and automation talent beneath it.

Decision Authority

- Defines how incoming problems are scoped, framed, and translated into requirements.

- Owns recommendations for solution approach, with a bias toward automation and AI where they can deliver meaningful business value, while exercising sound judgment when configuration, process redesign, or manual intervention is the better option.

- Influences architectural direction and prioritization through evidence-based validation and experimentation.

-Success is measured by the clarity and executability of the requirements produced, the durability of the solutions recommended, and the effective application of automation and AI where they add real value.

Typical Qualifications:

- 4-year degree (or equivalent experience)

- 5+ years of related experience

- Demonstrated ability to take ambiguous business problems and make them well-defined and executable

- Fluency in process analysis and requirements translation across business and technical audiences

- Working knowledge of automation and AI as a solution class, with the judgment to know when they fit and when they do not

- Demonstrated experience identifying, designing, or implementing automation solutions that improved business outcomes, operational efficiency, employee experience, or service delivery.

- Comfort operating as a hands-on individual contributor in a lean environment

set

Location Expectations: This role requires working from a U.S. Bank location three (3) or more days per week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.