The Analyst collaborates with Engineering teams to deliver scalable solutions, ensures quality through testing and validation, and supports the continuous evolution of Automation and CRM processes.
WHAT YOU'LL DO
- Identify and analyse Automation & CRM improvement opportunities (proactively and on-demand)
- Engage with stakeholders to understand needs, challenges, and priorities
- Translate business requirements into clear functional and technical documentation
- Support prioritization and manage multiple initiatives simultaneously
- Collaborate with Engineering teams to align on solution design and delivery
- Conduct testing, validation, and post-implementation reviews
- Monitor and continuously improve existing Automation & CRM processes
- Ensure solutions are scalable, efficient, and aligned with business goals
WHO YOU ARE
- Experience in Process Improvement, Business Analysis, RPA, or Salesforce
- Strong attention to detail and structured thinking
- Comfortable managing multiple priorities and driving initiatives forward
- Proactive mindset with the ability to identify improvement opportunities independently
- Strong communication skills, with the ability to bridge business and technical teams
- Fluent in English (written and spoken)
- Experience with RPA tools (e.g., UiPath)
- Exposure to Salesforce, Python, C#, or Google Apps Script
- Knowledge of Agile, Design Thinking, or Six Sigma methodologies
- Experience working with B2C and/or B2B processes, with the ability to identify and implement automation opportunities that improve customer journeys and operational efficiency.
Nice to have:
REWARDS & BENEFITS
- Health insurance for the whole family, flexible working environment and well-being support and tools
- Extra days off, sabbatical program and days for you to give back for the community
- Training opportunities
- Flexible benefits program.
EQUAL OPPORTUNITIES STATEMENT
- Farfetch is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law.
SCAM DISCLAIMER
- It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process.
Skills Required
- Experience in Process Improvement, Business Analysis, RPA, or Salesforce
- Strong attention to detail and structured thinking
- Strong communication skills, with the ability to bridge business and technical teams
- Fluent in English (written and spoken)
What We Do
FARFETCH is the leading global platform for the luxury fashion industry. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers. Founded in 2007 by José Neves for the love of fashion, and launched in 2008, FARFETCH began as an e-commerce marketplace for luxury boutiques around the world. Today the FARFETCH Marketplace connects customers in over 190 countries and territories with items from more than 50 countries and over 1,300 of the world’s best brands, boutiques and department stores, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a single platform. FARFETCH’s additional businesses include Browns and Stadium Goods, which offer luxury products to consumers, and New Guards Group, a platform for the development of global fashion brands. FARFETCH offers its broad range of consumer-facing channels and enterprise level solutions to the luxury industry under its Luxury New Retail initiative. The Luxury New Retail initiative also encompasses FARFETCH Platform Solutions, which services enterprise clients with e-commerce and technology capabilities, and innovations such as Store of the Future, its connected retail solution.
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