Job Description:
- Engage with Senior Leadership within Guardian for automation opportunity identification, intake and initial assessment
- High level walk throughs for the identified opportunities and development of Cost & Benefit Analysis (CBA) and Biz cases
- He/ She will be responsible for validating the CBAs with Biz Sponsor and seeking approval on submitted Biz cases within stipulated timelines
- He/ She will be aligned to one or more In-Development Automation Projects in a capacity for a Business Analyst
Role and Responsibilities:
Drive brainstorming sessions/ workshops to identify automation opportunities Feasibility study and evaluation of identified automation opportunities Conduct process walkthroughs and identify the right solution for the business problem Develop CBA and viable business cases for the automation opportunities Review of the Biz case with CoE lead, business leaders Seeking approvals on the business case Manage the financial reporting and track the benefit realization Handover of approved business case to the PM for kick-off Create Level 5 and Level 7 process maps and seek business sign-off on the same Participating in PI planning events Undertake re-programming requests as and when received from the IT team for change in existing documents/ SOP’s Manage 2-3 team members and accountable for managing their utilization and project deliveries Individually manage one or more End to End project delivery Participate in all governance meetings with Internal & External Stakeholders
Skills and Knowledge requirements
Black Belt certified with very good knowledge of Six Sigma and Lean BA Certifications on RPA platforms (UiPath etc.) will be an added advantage Past experience of working on Automation projects within Guardian or prior to Guardian will be an added advantage Expert in tools like JIRA, SharePoint, MS Visio and MS Office (Word, Excel, PowerPoint etc.). Knowledge on Power Automate & tableau will be an added advantage Hands on experience in driving business improvement using Value stream mapping & other lean tools Should have done at least 2 large Six Sigma/lean projects and 2 automation implementations with proven revenue / margin returns to the organization A good knowledge of PM methodologies like Agile, Scrum, Prince2 etc. will be an added advantage. Aware of BPO Quality processes like QA evaluations, monitoring, calibration sessions, stratified sampling methods, bottom quartile management process etc. Good written and verbal communication to driving meetings and building consensus. Knowledge of overall BPO business including Voice, Non-Voice and Blended processes Should have led and managed globally distributed project teams In-depth experience of running meetings, managing notes, following up on next steps Ability to work in ambiguous environment and derive clear actionable from hazy inputs Excellent communication skills (both verbal and written) and soft skills Ability to handle presentations to senior leadership and handle stakeholders Should have led project teams and has the ability to use logic to convince stakeholders People management, goal setting, team development, team grooming skills Participate in best practice sharing across the team Good people’s person and should be able to manage and develop his/her team Driving culture of data-based decision making Preferably from Health Insurance or Financial Services domain
Location:
This position can be based in any of the following locations:
Gurgaon
Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday
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What We Do
Who we are Guardian makes a difference in the lives of people when they need us most. With over 160 years of stability and fiscal integrity, we are a trusted resource to generations of families and business owners, inspiring well-being and helping build financial confidence. Today, we stand behind 29 million consumers, helping them prepare and plan for a bright future for themselves and their families. We help business owners care for their employees. And we help people recover and thrive in times of unexpected loss. As a modern mutual insurance company, we believe in driving value beyond dividends. We invest in our colleagues and are building a progressive, innovative and inclusive culture. We uplift individuals and communities through thoughtful social and environmental programs. What we stand for In 1860, a community of immigrants joined together to insure and protect their businesses and families. They were guided by powerful ideals that we’ve continued to stand behind and evolved throughout the years: we do the right thing, we believe people count, we courageously shape the future together, and we go above and beyond for the people we serve. Guardian employees embrace and live by these values every day. They remind us to put people at the heart of all we do so that we can help protect what matters most to you. Want to help bring these values to life? Join us for a rewarding career and the opportunity to shape the future. Disclosures: Financial information concerning Guardian as of December 31, 2022, on a statutory basis: Admitted assets = $76.0 billion; liabilities = $67.2 billion (including $55.0 billion of reserves); and surplus = $8.8 billion. Dividends are not guaranteed. They are declared annually by Guardian’s Board of Directors. Guardian® is a registered trademark of The Guardian Life Insurance Company of America. © Copyright 2023 The Guardian Life Insurance Company of America 2023-156184 Exp. 5/25
