Automation and Simplification Associate I

Job Description
Join the Business Banking Governance team responsible for overseeing key functions to ensure the Line of Business meets regulatory expectations and internal policies and standards in support of our 2.5 million + clients across the US, 2500 Business Relationship Managers and 10,000 Small Business Specialists. Business Banking is dedicated to helping our Small Business Owners as they start, thrive and grow their businesses. Our goal is to provide the right banking products, services and advice across all segments of Small Businesses.
As an Automation & Simplification Associate I on our Business Banking Governance Team you will help develop strategies and solutions to streamline processes and reduce manual steps. This role will be responsible for SharePoint development, among other key initiatives. You will collaborate closely with business owners to develop an understanding of their process, provide strategic recommendations within SharePoint to gain efficiencies and improve the control environment.
Job Responsibilities:• Serve as a subject matter expert in SharePoint/InfoPath development (training provided)• Provide advice and recommendations to stakeholders in order to streamline processes in SharePoint• Translate manual process steps into requirements and develop them in InfoPath• Identify and consider risks and controls when providing recommendations• Conduct research across the business and brainstorm ideas to automate or simplify processes, synthesize and present to leadership• Lead various initiatives and ad-hoc projects related to automation and simplification• Develop Excel dashboards
Required qualifications, capabilities, and skills • Highly motivated, energetic self-starter with a minimum of 2 years of relevant experience (process improvement, product management, operations, product testing/UAT, strategy)• Strategic thinker who can problem solve, anticipate needs and provide solutions to stakeholders• Investigate mindset, strong analytics and process re-engineering skills; experience successfully executing process improvements• Adaptable to change and re-prioritize as business needs change• Ability to partner and collaborate effectively• Good working knowledge of controls in a business• Experience identifying issues and resolving the root cause• Advanced in Excel• Proficient in Word, PowerPoint
Preferred qualifications, capabilities, and skills • Bachelor's degree• Knowledge of Business Banking processes, procedures and business applications • Ability to quickly grasp new concepts • SharePoint/InfoPath development experience is a plus, but not required
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.