Automation Analyst

Posted 2 Days Ago
Be an Early Applicant
Lansing, MI, USA
In-Office
Entry level
Insurance
The Role
Provides phone and web-chat support to insurance agencies using automation tools. Answers automation-related questions, delivers customer service, and participates in structured training. The role requires strong computer skills, clear written and verbal communication, and a helpful service-oriented attitude. Insurance or agency experience is preferred but not required. After in-person training, the position may allow working from home up to three days per week.
Summary Generated by Built In

A career at Auto-Owners is challenging and rewarding.  Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs.

Job Description

We offer a merit-based work-from-home program based on job responsibilities. After initial training in-person, this specific role could have the flexibility to work from home up to 3 days per week. Please note that we are not currently hiring fully remote positions.


Auto-Owners Insurance, a top-rated insurance carrier, is seeking an entry-level Automation Analyst to join our Automation Support team. Support analysts primarily answer automation questions from the agencies who sell our insurance on the phone or through a web chat.


Desired Skills & Experience

  • Associate’s degree, bachelor’s degree, or equivalent experience
  • High level of computer skills
  • Above average communication skills (written and verbal)
  • Great customer service attitude
  • Insurance and/or agency experience is preferred, but not required

Benefits


Auto-Owners offers a wide range of career opportunities, and we are seeking talent that will help us continue our long tradition of success. We offer a friendly work environment, structured training program, employee mentoring and an excellent compensation/benefits package. Along with a competitive base salary, matched 401(k), fully-funded pension plan (once vested), and bonus programs, Auto-Owners also provides generous paid time off including holidays, vacation days, personal time, and sick leave. If you're looking to do rewarding work alongside great people, Auto-Owners is the place for you!


Equal Employment Opportunity


Auto-Owners Insurance is an equal opportunity employer. The Company hires, transfers, and promotes on the basis of ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state or local law.


*Please note that the ability to work in the U.S. without current or future sponsorship is a requirement.


#LI-DNI #IN-DNI

Skills Required

  • Associate's degree, bachelor's degree, or equivalent experience
  • High level of computer skills
  • Above-average written and verbal communication skills
  • Strong customer service attitude
  • Insurance and/or agency experience

Auto-Owners Insurance Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Auto-Owners Insurance and has not been reviewed or approved by Auto-Owners Insurance.

  • Retirement Support — A fully-funded pension and a partially matched 401(k) are highlighted as core pillars of the package. These elements elevate long-term value beyond base pay.
  • Strong & Reliable Incentives — Profit-sharing bonuses and a Christmas bonus are positioned as recurring incentives that add to cash compensation. These incentives help offset concerns about base pay for some roles.
  • Healthcare Strength — Comprehensive medical, prescription, dental, and vision coverage is emphasized as a strong point. Wellness programs and an Employee Assistance Program further support health needs.

Auto-Owners Insurance Insights

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The Company
HQ: Lansing, MI
5,096 Employees
Year Founded: 1916

What We Do

We are a team of hard working associates and local, independent agents who are proud to be among the nation's largest insurers of Life, Home, Car, and Business; and consistently ranked as a Fortune 500 company since 2002. Our guiding core values lead us to success and have helped us achieve many industry service awards as well as our recent certification as a Great Place To Work®. Careers: As an Auto-Owners associate, you have the opportunity to thrive in our certified Great Place To Work® environment, while benefiting from a workplace that is stable, profitable and invests in you. Some perks you enjoy as an Auto-Owners associate include: • Less than a 40 hour work week • Educational opportunities • Working in a certified Great Place To Work® environment • On-site dining (Lansing location) • Professional growth opportunities To view employment opportunities with Auto-Owners Insurance, please go to: http://www.auto-owners.com/career-center/career-opportunities *Privacy information: https://www.auto-owners.com/privacy

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