The AI and Automation Analyst is responsible for designing, building, and deploying AI-powered solutions and automations that streamline processes, reduce manual work, and unlock new capabilities across PayJoy. Acting as the bridge between business needs and applied AI/automation technology, this role identifies opportunities, develops and integrates models, agents, and workflow automations, and ensures they run reliably and responsibly in production. Ultimately, the engineer turns repetitive tasks and complex problems into scalable, intelligent solutions that improve efficiency, decision-making, and customer experience.
Responsibilities
Identify, design, and build AI/ML and automation solutions (e.g., LLM-based applications, agents, RPA, and workflow automations) that address business needs and reduce manual effort.
Develop, integrate, and deploy models and automation workflows into production, connecting them with existing systems, data sources, and APIs.
Build and maintain prompt engineering, retrieval (RAG), and evaluation pipelines to ensure the quality, accuracy, and reliability of AI outputs.
Monitor, test, and improve deployed solutions tracking performance, cost, latency, and accuracy iterating based on feedback and metrics.
Partner with business and technical stakeholders to gather requirements, prioritize use cases, document solutions, and enable teams to adopt them.
Apply responsible-AI, security, and compliance best practices (data privacy, bias mitigation, access controls, PII protection), coordinating with Security/IT and Data as needed.
Qualifications
Software / tools: Proficiency in Python; experience with AI/ML frameworks and LLM APIs (e.g., OpenAI, Anthropic), plus automation/orchestration tools (e.g., n8n, Make/Zapier, Airflow) and workflow/RPA platforms. Familiarity with a major cloud (GCP/AWS/Azure), APIs/webhooks, and version control (Git).
Specific knowledge: Applied machine learning and generative-AI concepts (prompting, RAG, embeddings, fine-tuning), agent frameworks, integration patterns, and building and monitoring solutions in production. Experience in fintech or high-volume environments is valued.
Expected results: Reliable, well-documented AI and automation solutions in production that measurably reduce manual work, improve process efficiency, and deliver accurate, trustworthy outputs.
Skills: Strong analytical and problem-solving skills, curiosity and fast learning in a rapidly evolving field, attention to detail, clear communication of technical concepts, and collaboration across business and technical teams.
Desirable (not essential): Experience with vector databases, MLOps/LLMOps, and data engineering or integrations; the Zoho ecosystem or similar platforms; intermediate/advanced English (Portuguese a plus); and prior experience in a similar AI / Automation Engineer role.
The following requirements support successful performance in the role. Attributes that could be considered discriminatory are intentionally avoided.
Benefits
Benefits may vary by country
100% Company Funded : Private Health Insurance for employee and immediate family
20 days vacation, unlimited sick leave
$2,000 USD annual Co-working Travel perk
$2,000 USD annual Professional Development perk
Phone Finance, headphone benefit, home office equipment allowance and wellness perks
Skills Required
- Proficiency in Python
- Experience with AI/ML frameworks and LLM APIs such as OpenAI or Anthropic
- Experience with automation and orchestration tools such as n8n, Make, Zapier, or Airflow
- Experience with workflow or RPA platforms
- Familiarity with a major cloud platform such as GCP, AWS, or Azure
- Experience working with APIs and webhooks
- Experience using Git or version control
- Knowledge of applied machine learning and generative AI concepts, including prompting, RAG, embeddings, and fine-tuning
- Knowledge of agent frameworks, integration patterns, and production monitoring
- Strong analytical and problem-solving skills
- Clear communication and collaboration with business and technical stakeholders
- Experience with fintech or high-volume environments
- Experience with vector databases
- Experience with MLOps or LLMOps
- Experience with data engineering or integrations
- Experience with the Zoho ecosystem or similar platforms
- Prior experience in a similar AI or Automation Engineer role
- Intermediate or advanced English
- Portuguese language skills
PayJoy Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about PayJoy and has not been reviewed or approved by PayJoy.
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Fair & Transparent Compensation — Pay is considered market‑aligned for senior U.S. technical roles, and public salary bands help candidates benchmark and align expectations. Feedback suggests this transparency supports confidence that offers are competitive for role and location.
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Healthcare Strength — Company‑paid basic medical, dental, vision, life, and disability coverage is emphasized as a standout element versus many startups. Feedback suggests this reduces out‑of‑pocket burden and strengthens the core benefits foundation.
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Parental & Family Support — Paid parental leave and flexible hours are highlighted alongside dedicated time off. Feedback suggests these family‑oriented policies enhance the perceived completeness of the package.
PayJoy Insights
What We Do
PayJoy's mission is to deliver access to credit to the next billion people in emerging markets worldwide. Our unique mobile security technology gives customers the ability to afford their first smartphone on credit, using the phone itself as collateral, and then provides further access to credit to help weather life's unexpected financial surprises and climb the ladder of economic well-being. Founded in 2015, today PayJoy has reached millions of customers in a dozen countries around the globe, including Mexico, Brazil, Colombia, India, Kenya, and South Africa, and is on a strong growth path with support from major industry partners to bring credit to the next billion emerging consumers.
