Automated Operations Engineer Intern
Location: Plano, Tx
Duration: 12 weeks
Start date: May 26th, 2026
Please upload your unofficial transcript when applying.
Ericsson Inc. does not sponsor US work authorizations for this job position including H-1B, O-1, L-1 and TN. Ericsson also does not hire F-1's working on EAD for this position.
About the Opportunity:We are looking for a Network Operations Intern/Co-Op to support our team in monitoring and maintaining telecom network services. In this role, you will gain hands-on experience in network monitoring, incident response, and service assurance while learning how large-scale telecom networks operate. You will work alongside experienced engineers and operations specialists to help ensure services remain available and meet Service Level Agreement (SLA) performance targets.
Join our Team
What you will do:
- Work to develop automation of maintenance tasks using programing language (Phyton, Linux Bash scripting, Groovy and Java) and DevOps pipelines.
- Participate to build Artificial Intelligence use cases to turn operations from reactive to predictive.
- Assist in monitoring network alarms and events using operational tools; help classify and escalate issues to appropriate teams.
- Support the incident management process by tracking tickets, documenting updates, and assisting with troubleshooting under supervision.
- Learn how core network and radio access network (RAN) components are monitored and maintained; assist with routine checks and maintenance coordination.
- Help analyze logs, alarms, and performance metrics to identify potential service issues.
- Support controlled remote access activities and change management processes following established procedures.
- Maintain accurate records of incidents, maintenance activities, and operational updates; assist with status reporting.
- Work with engineering, security, and service teams to understand how issues are resolved and services restored.
- Contribute to process documentation, playbooks, automation scripts, or dashboard improvements to enhance operational efficiency.
The skills you bring:
- Currently pursuing a Bachelor's or Master's degree in: Information Technology, Telecommunications, Computer Science, Electrical/Computer Engineering, or a related field
- Available to work 40 hours per week during the summer or co-op term
- Technical Skills (Student-Level Expectations)
- Networking fundamentals (IP, TCP/UDP, DNS, routing basics)
- OSI model concepts
- Familiarity with Linux or command-line environments
- Programing language: Phyton, Linux Bash scripting, Groovy and Java
- Understanding of REST APIs, JSON, and authentication (OAuth2, tokens).
- Basic familiarity with Linux command line and Git (branching).
- Strong analytical and problem-solving skills
- Ability to document findings clearly
- Clear written and verbal communication.
Preferred / Nice-to-Have:
- Exposure to telecom domains (RAN, Core, OSS/BSS, Cloud) through coursework or projects
- Experience with monitoring tools or ticketing systems (academic or lab exposure is fine)
- Understanding of virtualization or cloud fundamentals
- We value curiosity and eagerness to learn
- Strong teamwork and communication skills
- Analytical thinking and structured troubleshooting approach
- Ability to manage multiple tasks and meet deadlines
- Willingness to follow established operational and security procedures
Eligibility requirements:
- 2.7+ GPA on a 4.0 scale or equivalent
- Available for a full-time internship for 12 weeks
- Actively enrolled in an accredited undergraduate or Masters on a full-time basis at a 4-year college or university at the time of the internship
Why join Ericsson?
At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.
If you need assistance or to request an accommodation due to a disability, please contact Ericsson at [email protected].
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
Primary country and city: United States (US) || Plano (Country/ City)
Job details: Automated Operations Engineer
Compensation and Benefits at Ericsson
At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.
Your Pay
The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate's combination of job-related knowledge, qualifications, skills, education, training, and experience.
Top Skills
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day.
We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale.
Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient.
Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical.
Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term.
As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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