We are now looking for a 1st Level Operations Engineer for the coordination, support and execution of proactive and reactive maintenance activities.
What you will do?
• Network surveillance, 1st level restoration and preventative maintenance, troubleshooting and fault analysis Is responsible of alarm monitoring in IT/Telecom networks • Work with the application for trouble ticket management• Handle from reception/creation until closure of the Trouble Tickets and Service Requests from customer and assure the time restoration within SLA. Take the proper measures (for example functional escalation or participation to work conferences) in order to ensure closing in a correct manner their assignments (tickets/ requests/ orders/ files). • Correctly assign tickets to the right group, following processes and procedures specific for each project• Follow-up on incidents registered but not solved, escalated but not closed; follow-up on incidents, registered but not solved, escalated to next level support.• Work with the applications for trouble ticket management and other specific project's tools• Coordinate and plan the field organization resources in order of solving the issues occured in IT/Telecom systems• Offer support to the field engineers during their actions (by phone and e-mail)• Work independently and within the team to keep the competence and skills up to date• Solve standard issues based on the existing procedures• Provide optimal IT/ Telecom network performance in accordance with SLA and KPI agreed with the customer• Control and manage complex technical situations/projects in a calm and professional manner.
From a technical perspective, you must have:
• Understanding telecommunication networks and network elements (Radio Access Network)• Proven Product Configuration experience with Ericsson/Nokia products (Radio)• Min.B2 level in French- written and spoken• Min. B2 level in English- written and spoken.
From a behavioral perspective, we expect you to have:
• Communication and teamwork skills• Distributive attention• Initiative, perseverance, also an interest in documenting and problem solving within having ability to react quickly • Analytical technical thinking.
* Please note that this position involves shift work and may require availability on legal holidays.
Perks:
We understand that your happiness and success go hand in hand. That's why we have a wide array of employee benefits and perks that not only cater to your needs but extend their warmth to your family. We are a workplace that embraces the value of work-life balance, where your personal life is revered and respected. Our innovative work environment is designed to be hybrid, family-friendly, and flexible, ensuring you have the freedom to thrive in both your professional and personal spheres.
Here are some of our benefits:
• 25 + vacation days and additional 2 days off per year for personal time;• Flexy time and hybrid ways of working, with additional support for home office from the company;• Medical subscription for you and your close family;• Life and accidents insurance coverage;• Flexible benefits monthly budget and 1000+ offers to choose from (gym, meal vouchers, travel, pension, retailers vouchers, personal development classes, gifts and many others);• Short and long term variable pay plans available company wide;
Other programs:
• rewards and recognition program to appreciate and be inspired by others;• refer a friend and choose to work with those close to you;• internal communities of CSR Volunteers and sports teams;• Learning platforms and programs to develop your skills, as well as curated external content from various libraries.
Why join Ericsson?
At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Romania (RO) || Bucharest
Req ID: 773663
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What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
