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Job SummaryServe members and internal customers by answering questions and assisting in the titling process to ensure quality service across multiple channels. Timely and accurately service the needs of the members and enhance their financial relationships with the credit union. Responsible for maintaining good working relationships with the Department of Motor Vehicles (DMV), car dealerships, insurance companies, and branch personnel..Job DescriptionLOCATION:
Mountain America Center
9800 South Monroe Street
Sandy, UT 84070
SCHEDULE:
Monday-Friday 10:30-7pm; Rotating Saturdays
To be effective, an individual must be able to perform each job duty successfully.
- Provides quality service to credit union members to assist with the titling process to enhance their financial relationship with Mountain America.
- Adheres to call handling and quality review procedures.
- Assists loan officers in perfecting titles on all auto, boat, and RV loans to ensure that Mountain America has secured the collateral.
- Promotes and maintains effective partnerships with branches, member service teams and Credit Union members.
- Serves as a liaison with all state and/or county Department of Motor Vehicles (DMV) to obtain titles, solve problems, research issues to ensure timely processing of title paperwork.
- Knowledge of DMV related fees and forms to ensure proper and timely processing of titles.
- General understanding in all title processing responsibilities including, but not limited to:
- Member & Dealer payoffs
- Releasing titles to members and other financial institutions
- Request for letters of guarantee
- UCC filing and follow-up
- Outstanding title follow-up
- Serves as a liaison with other financial institutions and dealers to obtain titles, solve problems, research issues to ensure timely processing of title paperwork.
- Accurately records title notes on member accounts to ensure proper and timely follow up occurs with member, financial institution, dealer or Mountain America teams.
- Responsible to maintain accurate filing of title paperwork to ensure timely processing of titles.
- Performs other duties as assigned.
KNOWLEDGE, SKILLS, and ABILITIES
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Experience
One to three years of similar or related experience
Education
High school diploma or equivalent
~
Licenses, Certificates, Registrations
n/a
Computer/Office Equipment Skills
Adding machine/10-key. Type a minimum of 35 words per minute. Basic computer operating skills (windows navigation, mouse/keyboard functionality.) Intermediate to advanced level skill in Microsoft Office including Word, PowerPoint, and Excel.
Managerial Responsibility
Has no supervisory/managerial responsibilities
Language Skills
Must have the ability to read, understand and carry out instructions in written and oral form.
Other Skills and Abilities
Must be able to communicate effectively in a team environment. Must be dependable, detail-oriented, self-motivated and possess good customer service skills and excellent follow through. Must be able to work independently with little to no supervision.
PHYSICAL ABILITIES / WORKING CONDITIONS
Physical Demands
Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently. Ability to stand, walk, kneel and crouch occasionally
Vision Requirements
Close vision (clear vision at 20 inches or less) Distance Vision (clear vision at 20 feet or more)
Weight Lifted or Force Exerted
Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally
Environmental
There are no unusual environmental factors
Noise Environment
Moderate noise (business office with computers and printers, light traffic)
***This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.***
Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.
Skills Required
- One to three years of similar or related experience
- High school diploma or equivalent
- Type a minimum of 35 words per minute
- Adding machine/10-key proficiency
- Basic computer operating skills (Windows navigation, mouse/keyboard functionality)
- Intermediate to advanced Microsoft Office skills including Word, PowerPoint, and Excel
- Ability to read, understand and carry out written and oral instructions
- Dependable, detail-oriented, self-motivated with strong customer service and follow-through
- Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally
- Ability to work independently with little to no supervision
Mountain America Credit Union Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Mountain America Credit Union and has not been reviewed or approved by Mountain America Credit Union.
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Affordable Benefits — Health coverage features a large employer premium share, low out-of-pocket costs, and options like HSA/FSA alongside employer-paid disability and life insurance. On-site wellness facilities and low-cost dental/vision further enhance overall affordability.
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Retirement Support — A matching 401(k) is available from day one, with employer contributions positioned as a core element of total rewards. Retirement offerings are consistently highlighted alongside other financial benefits.
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Strong & Reliable Incentives — Bonuses are substantial and recurring, including annual awards and holiday bonuses, with commission opportunities in lending roles. Incentive programs are framed as a regular part of compensation rather than occasional extras.
Mountain America Credit Union Insights
What We Do
It may be our story, but it's all about you. Mountain America Credit Union first opened its doors in the 1930s with a commitment to guiding our members to achieve their financial dreams. Today, our essence—guidance—remains the focal point of our identity. It’s a purpose-driven identity to ensure that everything we do moves you safely along your journey. Call it a path, a trail, or simply a way through. Sometimes it's arrow straight. Other times it has unexpected twists and turns that require knowledge of the road ahead. From wherever you are to where you see yourself going, there is a clear way forward. It's life's financial journey, and we're here to guide you every step of the way. As your financial partner, we'll help outfit you with the tools for the journey ahead—like convenient, flexible products and services designed around how you really live, as well as sound, timely advice to help steer you around any obstacles. This is your journey. Let's begin together, right here. Equal Housing Lender. Insured by NCUA.
