The Auto Sales Advisor at Redwood Credit Union assists Members in purchasing vehicles, resolves mechanical issues, and manages sales paperwork while providing excellent customer service.
Redwood Credit Union is looking for a talented Auto Sales Advisor to research, locate and sell a variety of vehicles to our Members and Customers at the RCU Auto Lot.
Key Responsibilities
Customer Service:
o Greet Members and answers incoming phone calls.
o Call Members referred to the auto-buying center by branch, member service center or other referrals to set appointments or sell vehicles.
o Perform a professional delivery of new & used vehicles.
o Assist Members/Customers in resolving mechanical and other issues related to purchased vehicles.
Auto Sales:
o Research, recommends, locates and sells brokered new and used vehicles, as needed.
o Compare different vehicles to facilitate the member’s purchase of their desired vehicle.
o Demonstrate and Sell vehicles displayed on the auto buying center lot.
o Meet with Members to research and analyze their desired vehicle(s).
o Organize and arranges timely transportation for brokered vehicles.
o Evaluate and recommends appropriate financing for Members when needed.
o Prepare paperwork for the sale of the vehicle and loan.
o Arrange installation of aftermarket items purchased by Members in a timely manner.
o Sell mechanical breakdown warranties, guaranteed auto protection coverage, perma plate and other vehicle related items.
o Collect trade-in titling documents and obtain loan payoff information.
o Gather member information for submission of loan applications.
o Collaborates with Sales Manager to provide trade-in pricing.
o Ensure maximum flexibility to assist in a variety of functions as necessary.
o Record and maintain SalesForce information and use it to produce sales.
Other Functions:
o Implements new CUSO/Credit Union related products and services with other employees of RCU Auto Services as needed.
o Organize, schedule and arrange the transport of vehicles for reconditioning.
o Conducts seminars as needed.
o Provides feedback on marketing efforts.
o Visits branches/departments to promote the RCU Auto Center location & services.
Join us and discover why you'll love working at Redwood Credit Union!
ABOUT REDWOOD CREDIT UNION (RCU):
At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.
As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.
Why work for Redwood Credit Union?
• 29th largest credit union in the U.S. and the largest financial institution based in the North Bay
• Awarded a 5-Star Rating based on 6/30/24 financial data by Bauer Financial
• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"
• Recognized by Newsweek as one of "America's Best Credit Unions 2024"
• Recognized by Forbes as one of “America’s Best Small Employers 2023"
• Voted Best Places to Work in the North Bay 20 years in a row
• World-class Employee Engagement scores
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
• Industry leading Net Promoter Scores across the U.S.
Minimum Qualifications- Knowledge, Skills and Abilities
- Knowledge of types and accessories on automobiles.
- Excellent services skills.
- Skill in the operation of personal computers with office software and printers.
- Skill in the operation of modern office equipment.
- Ability to communicate effectively both verbally and in writing.
- Ability to effectively sell automobiles and/or other vehicles.
- Ability to process vehicle sales paperwork.
- Ability to coordinate a variety of activities simultaneously and prioritize work.
- Ability and knowledge to sell automobile accessories, mechanical breakdown warranties, guaranteed auto protection (GAP), and Perma Plate
- Ability and desire to work in a team environment.
- Ability to work weekends.
- Ability to research and locate new and used automobiles.
- Ability to analyze situations and recommend workable solutions for Members.
- Ability to establish and maintain effective working relationships with a diverse group of people.
- Ability to work a rotating schedule which will include working on Saturdays.
- Ability to work additional hours as needed to fulfill the goals and objectives of this position.
Licenses and Certifications
- Ability to qualify for and maintain a DMV Salesperson License.
- Maintain a valid California Driver’s License.
- Ability to maintain insurance on RCU Auto Services’ insurance policy.
The ideal candidate has a combination of education and experience equivalent to a high school diploma and four years’ automotive sales, bank or credit union experience.
Base salary range is $55,785.60 annually plus commission structure.
Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.
Redwood Credit Union offers a robust benefits package to our eligible employees including:
• Competitive medical, dental, and vision insurance, mental health offerings
• Employee performance incentive plan
• Salary Advancement– Merit increase based on performance
• 401(k) program with employer match
• Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!
RCU Discounts and Perks:
• RCU employees are eligible for a .75% discount off RCU standard collateral auto loans
• RCU employees are eligible for a 1% discount on all recreational or boat loan products
• 2% discount off Visas and LOC Loans through RCU
• 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.
• 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.
• 0% interest on garment, fitness, or home office equipment loan of up to $500
• 100% financing for employee purchased homes!
Physical Requirements:
• Ability to lift 35 pounds.
• Ability to stand for extended periods of time.
• Ability to bend, stoop, sit, walk, twist and turn.
• Ability to use a computer keyboard and calculator.
• Work environment is a combination of indoors and outdoors
*Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position.
Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET.
We are an Equal Opportunity Employer
