The Auto and Liability Claims Customer Service Representative completes accident reports for property, auto, and general liability losses and transmits claim reports and related documentation to claim administrator. Provides initial and “triage” direction to managers for vehicle disposition, post-accident drug screens, repair protocol, team member injury management, etc.
ESSENTIAL JOB FUNCTIONS
Provide extensive telephonic customer service to field management, claim administrators, customers, etc.
Provide assistance to field management to ensure they understand the procedure in the life of their claim concerning third party insurance contacts, contacts from our claim administrator, and repairing their vehicle.
Complete loss notices for auto, general liability and property claims.
Immediate notification to Director of Claims and Risk Administration, Claims Manager, and Claim Coordinators of accident of a serious nature.
Provide administrative support and assistance to Claim Coordinators while following and adhering to claim guidelines/standards.
Familiarity with and autonomous completion of assigned tasks such as, notification of states of uninsured motorists, ordering of police reports, file processing as provided by Claims Coordinator, follow up on subrogation files, sending file information to collections, and keeping record of dollars recovered.
Providing auto accident notifications to 3rd party insurance carriers.
Proficiency in the processing and accuracy of all claims is essential and timeliness and confidentiality are mandated.
Consistent, accurate, and complete entry of data into claim management databases.
Maintenance of claim files to include keeping current and accurate data, etc.
Liaison for Regional, District and Store Managers concerning drivers training, policies and procedures.
Assist in the management of rental vehicle use to insure minimization of claims cost.
Knowledge of company’s operations and objectives, achieve balance between “properly adjusting” claims and being sensitive to “business” issues.
Assist in the communication of point determinations to the Driving Eligibility Administrator.
Administer program for obtaining claim data reports, including accident reports, vandalism reports, arrest reports, fire reports, and theft reports.
SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES
Required:High school diploma
Competency in Word processing, databases, spreadsheets and other software
Excellent and professional written and verbal communication
Strong organizational skills
Proficient use of office equipment
Desired:Working knowledge of the Insurance Industry
1 year or more previous work clerical experience
Supplemental experience in claim, legal, or risk management
O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.
Total Compensation Package:
Competitive Wages & Paid Time Off
Stock Purchase Plan & 401k with Employer Contributions Starting Day One
Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
Team Member Health/Wellbeing Programs
Tuition Educational Assistance Programs
Opportunities for Career Growth
O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.
Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: [email protected] or call (800) 471-7431 option , and provide your requested accommodation, and position details.
Skills Required
- High school diploma
- Competency in word processing, databases, spreadsheets, and other software
- Excellent professional written and verbal communication skills
- Strong organizational skills
- Proficient use of office equipment
- Working knowledge of the insurance industry
- One year or more of previous clerical experience
- Supplemental experience in claims, legal, or risk management
O’Reilly Auto Parts Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about O’Reilly Auto Parts and has not been reviewed or approved by O’Reilly Auto Parts.
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Equity Value & Accessibility — Equity-style upside is strengthened by an Employee Stock Purchase Plan that allows eligible full-time team members to buy ORLY shares via payroll deductions at a discount, improving access to ownership. This creates a tangible wealth-building lever that is positioned as stronger than many retail peers’ stock purchase offerings.
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Inclusive Benefits Coverage — Retirement access is broadened because both part-time and full-time team members are immediately eligible to enroll in the 401(k). Whole-person support also extends beyond full-time staff through O’Care Solutions, which is described as available to full- and part-time team members at no cost.
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Wellbeing & Lifestyle Benefits — Wellness and support benefits are expanded through the Live Life Well program, which can reduce medical premium share when specific health criteria are met. O’Care Solutions adds lifestyle and wellbeing coverage through counseling and practical supports like legal/financial consults and caregiving resources.
O’Reilly Auto Parts Insights
What We Do
O’Reilly Auto Parts started as a single store and has grown into a leading retailer in the automotive aftermarket industry with more than 6,100 locations and counting. With more than 94,000 team members, O’Reilly has expanded into 48 states, Puerto Rico, Mexico, and Canada. O’Reilly, headquartered in Springfield, Missouri, has a deep commitment to serving our customers, community, and our team members. Our culture values make O’Reilly the best place to work and grow! Whether you're interested in running a local store, managing a distribution center, or climbing the corporate ladder, O’Reilly has a career path in which you can truly thrive. Find out what it means to Live Green at our Fortune 500 Company and come work at the O! Mission: O'Reilly Automotive intends to be the dominant supplier of auto parts in our market areas by offering our retail customers, professional installers, and jobbers the best combination of price and quality provided with the highest possible service level.
