Confie is the largest independent personal lines insurance agency and broker in the United States—serving customers nationwide. In 2010, we established our Shared Services Center in Tijuana, Baja California, creating a world-class operation built to efficiently support our customers, drive innovation, and develop exceptional talent. Since then, our Mexico operation has become a vital extension of our organization, strengthening the work that powers our U.S. business and elevating the experience of customers across all 50 states. Today, more than 1,800 team members—both on-site and remote—help fuel our success with a focus on quality, consistency, and operational excellence.
Our growth reflects a deep investment in technology, continuous improvement, and—most importantly—our people. We foster an inclusive, fast-paced, and collaborative culture where employees are encouraged to grow and build long-term careers with a company shaping the future of insurance.
Learn more at www.confiemx.com
Auto Claims Supervisor
We are seeking an experienced Bilingual Auto Claims Supervisor to lead a team responsible for handling Auto Physical Damage (APD), Total Loss, Vehicle Appraisal, and Salvage-related claims operations. This role is responsible for supervising claims professionals, ensuring compliance with company standards, maintaining high-quality claim-handling practices, driving operational efficiency, and supporting team members' professional development.
Requirements
- 3+ years of experience within the Property & Casualty Insurance Industry.
- Strong background in: vehicle damage estimating, total loss claims, auto repair processes, vehicle appraisal.
- Extensive experience handling Auto Physical Damage (APD) claims.
- 2+ years of leadership or supervisory experience within claims operations.
- Advanced English Proficiency.
Key Responsibilities
- Supervise and mentor a team of Material Damage Specialists, Vehicle Appraisers, Total Loss Adjusters, and Salvage Specialists.
- Ensure timely and accurate handling of auto physical damage claims in accordance with company guidelines, service standards, and regulatory requirements.
- Monitor claim quality, productivity, cycle times, and overall team performance.
- Conduct file audits and provide coaching and performance feedback to team members.
- Manage workload distribution and staffing resources to support operational objectives.
- Oversee claim investigations, damage assessments, repair estimates, total loss evaluations, and salvage processes.
- Ensure claim files are properly documented and maintained according to company policies and industry best practices.
- Develop and maintain procedures and workflows that promote operational efficiency and consistency.
- Analyze performance metrics and implement improvement plans to achieve department goals.
- Collaborate with management on process improvements, quality initiatives, and operational enhancements.
- Prepare operational reports and present findings to leadership.
- Support employee development through ongoing training, mentoring, and performance management.
Benefits
- Competitive weekly salary
- Excellent location (Zona Río, Tijuana)
- Legal benefits
- Christmas bonus
- Savings fund
- Profit sharing (PTU)
- Vacation days
- Vacation premium
- Extra paid days off
- Private medical insurance and preventative care
- Friendly work environment
- Financing and discounts at local restaurants and coffee shops
- Growth opportunities
Skills Required
- 3+ years of experience within the Property & Casualty Insurance Industry
- Strong background in vehicle damage estimating, total loss claims, auto repair processes, vehicle appraisal
- Extensive experience handling Auto Physical Damage (APD) claims
- 2+ years of leadership or supervisory experience within claims operations
- Bilingual (English/Spanish); Advanced English Proficiency
What We Do
Confie is the largest independent personal lines insurance agency and broker in the United States, operating as a leading call center in Tijuana that provides customer service, back office support, and sales for US insurance companies.
