About The Role
The Authenticity Manager is responsible for helping grow Bazaarvoice’s Authenticity Presence in India and overseeing the day-to-day work of a team up to 15. The role ensures the team delivers high-value content authentication that consumers can trust, while meeting all operational metrics and time-sensitive client commitments.
Key Responsibilities & Skills
Manage a team of 15-20 authenticity agents who monitor user generated content for fraudulent activity.
Track and Deliver on standardized performance metrics.
Recruit, hire, and train new staff for your teams.
Collaborate with the trainer role to ensure maintenance of training materials and up-to-date staff training.
Coach new hires and tenured teammates on queue skills and best practices.
Mentor and coach teammates on daily tasks to help them succeed in meeting and exceeding performance metrics, while maintaining compliance and promoting team engagement.
Promote team engagement by championing BV’s core values and participating in team building activities.
Demonstrate self-sufficiency in managing performance in a queue environment.
Strong aptitude to identify trends and analyze data.
Excel at actively engaging with team members in multiple locales.
Command strong verbal and written professional communication skills, with the ability to provide constructive feedback.
Ability to self-manage multiple tasks and priorities to completion, using positive collaboration, leadership skills, and effective communication.
Provide support as needed for ad hoc projects/requests.
Required Qualifications & Experience
5+ years of experience working in fraud detection.
1–2 years experience in a management role.
Experience working in Content Management Systems. (Accertify preferred)
A background in fraud detection and shift management is strongly preferred.
Proficient in English including modern slang.
Proficient with Office applications (Word, Excel, and Outlook), online communication tools (Slack and Teams), forums, and web applications.
Bachelor’s degree or equivalent international credential.
Proven experience actioning feedback in a positive and professional manner.
Why You’ll Love Working with Us?
Work with cutting-edge technology in a collaborative, global team
Competitive salary + good benefits (insurance, annual leave, bonuses, referral rewards, and more).
We’re Great Place to Work Certified (4 years in a row!).
Hybrid work model (3 days in office – Prestige Tech Pacific).
If this sounds like you, let’s talk
Skills Required
- 5+ years of experience working in fraud detection.
- 1-2 years of experience in a management role.
- Experience working in Content Management Systems.
- Experience with Accertify.
- Proficient in English including modern slang.
- Proficient with Microsoft Word, Excel, and Outlook.
- Proficient with Slack, Microsoft Teams, forums, and web applications.
- Bachelor's degree or equivalent international credential.
- Proven ability to action feedback professionally and positively.
- Experience recruiting, hiring, training, and coaching staff.
- Strong aptitude for identifying trends and analyzing data.
- Ability to self-manage multiple tasks and priorities to completion.
Bazaarvoice Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Bazaarvoice and has not been reviewed or approved by Bazaarvoice.
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Leave & Time Off Breadth — Time off is considered flexible, with unlimited PTO and paid volunteer time available alongside a hybrid/flexible-remote setup. Paid sabbaticals after a tenure milestone are highlighted as part of the package.
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Parental & Family Support — Paid parental leave for primary caregivers is consistently presented as a strong component of the offering. Family medical leave options are also documented.
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Wellbeing & Lifestyle Benefits — Mental health support via a dedicated platform, recognition programs, ERGs, and a companywide volunteering tradition are emphasized. Company events and regular all-hands reinforce a wellbeing and community focus.
Bazaarvoice Insights
What We Do
Each month in the Bazaarvoice Network, more than a billion consumers create, view, and share authentic user-generated content including reviews, questions and answers, and social photos across more than 11,500 global brand and retailer websites. From search and discovery to purchase and advocacy, Bazaarvoice’s solutions help brands and retailers reach in-market shoppers, personalize their experiences, and give them the confidence to buy.
