Since 1998, Businessolver has delivered market-changing benefits technology and services supported by an intrinsic responsiveness to client needs. The company creates client programs that maximize benefits program investment, minimize risk exposure, and engage employees with easy-to-use solutions and communication tools to assist them in making wise and cost-efficient benefits selections. Founded by HR professionals, Businessolver's unwavering service-oriented culture and secure SaaS platform provide measurable success in its mission to provide complete client delight.
**Please be aware of recruitment scams. Businessolver does not make job offers outside of our official hiring process or request payment or sensitive personal information. You will never receive an offer of employment without meeting a hiring authority and having a "live" and face-to-face conversation.**Businessolver is growing and is looking to add a Quality Specialist, Benefit Administration Operations (or Biz Ops Specialist) to our team. We are on the hunt for Quality and Process Improvement professionals who are looking to continue their career with an innovative and fast growing company.
Our team’s mission is to increase quality, accountability, and efficiency throughout Business Operations. We do this by owning 5 key areas: 1) Quality and Audit, 2) Controls and Risk Mitigation, 3) Process Improvement and Product Development, 4) Onboarding / Offboarding Transition Support and Management, and 5) Workforce Planning / Forecasting / Productivity and Other Data Analyses. The Business Operations Specialist will directly contribute to each of these areas and our mission overall. A passion for problem solving, quality, and a desire to drive improvement is integral to success.
The Gig:
- Conduct weekly quality audits and communicate results to support training and development needs
- Serve as owner of one or more controls, reports, or audits
- Maintain and review process documentation to BSC standards
- Partner with Product Development teams to complete system testing and bug validations
- Identify process gaps and propose solutions
- Support client calls and inquiries when necessary
- Support our global partners and internal business operations teams with aided training and responses to inquiries
- Participate in toll gate meetings to assist and support new service onboardings and client takeover processing activity as needed by onboarding owner
- Take accountability for entire process from receipt of work to resolution and closure
- 1st and 2nd level refund approvals
- Serve as owner for offboarding clients, which includes serving as the subject matter expert on internal and client/vendor calls as needed
- Serve as a day-to-day liaison between our internal client partners and clients, making sure we understand all goals, objectives, and time constraints
- Partner with internal teams to identify and discuss trends and training needs, providing support and expertise to the Member Services team as needed
What you need to make the cut:
- Bachelor’s degree or equivalent business experience
- Quality Assurance (outside of a call center environment) experience related to business operations or client benefits administration services
- Please highlight specific contributions, business impact &/or results from initiatives
- Benefit Administration experience strongly preferred
- Specifically with COBRA administration, verification services, leave-of-absence, retiree services, or compliance
- Proven intermediate Excel knowledge
- Experience using Pivot tables, lookups, and nested functions
- Proactive problem solver - strong critical thinking & adaptable to change
- Process Documentation and Technical Writing experience a plus
- Experience Training Others Using Process Documentation
The pay range for this position is $18 - $28 per hour (pay to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data).
Other Compensation: If this position is full-time or part-time benefit eligible, you will receive a comprehensive benefits package which can be viewed here: https://businessolver.foleon.com/bsc/job-board-businessolver-virtual-benefits-guide/
Dear Applicant.
At Businessolver, we take our responsibility to protect our clients, employees, and company seriously and that begins with the hiring process.
Our approach is thoughtful and thorough. We’ve built a multi-layered screening process designed to identify top talent and ensure the integrity of every hire. This includes quickly filtering out individuals who may attempt to misrepresent themselves or act in bad faith.
We also partner with trusted, best-in-class providers to conduct background checks, verify identities, and confirm references. These steps aren’t just about compliance, they’re about ensuring fairness, safety, and trust for everyone involved.
Put simply: we will always confirm that you are who you say you are. It's just one of the many ways we uphold the standards that matter most, to you, to us, and to the people we serve.
With heart,
The Businessolver Recruiting Team
Businessolver is committed to maintaining an environment that protects client data. We train our employees to maintain leading class security practices and expect all employees to adhere to policy, procedures and controls.
(Applicable to all roles at an AVP, DIR, VP, Head Of or SVP and above level):
Serve as a security contact for the business unit. Responsible for driving adoption and compliance with information security and privacy practices. Serve as a liaison with the information security team on security and privacy matters.
Equal Opportunity at Businessolver:
Businessolver is an Affirmative Action and Equal Opportunity Employer and is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and more. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
#LI-Remote
Skills Required
- Bachelor's degree or equivalent business experience
- Quality Assurance experience related to business operations or client benefits administration (outside of a call center)
- Benefit Administration experience (COBRA administration, verification services, leave-of-absence, retiree services, compliance)
- Proven intermediate Microsoft Excel knowledge (PivotTables, lookups, nested functions)
- Proactive problem solver with strong critical thinking and adaptability
- Experience training others using process documentation
- Process documentation and technical writing experience
What We Do
Businessolver, founded in 1998, is a trusted partner in benefits administration technology. With over two decades of experience, we aim to delight clients by transforming benefits administration into a year-round journey, driven by our core values. Our proprietary platform offers a personalized benefits experience for employees, empowering informed decision-making and cost control. Recently, Businessolver welcomed Workterra, The Capstone Group, and ComplianceDashboard into it's portfolio of companies and products. https://www.businessolver.com/news/businessolver-announces-key-acquisition-of-the-capstone-group
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