Audit and Compliance Analyst | Ortigas

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Job Title: Audit and Compliance Analyst/Auditor

Job Summary:

The Audit and Compliance Analyst/Auditor is responsible for conducting thorough audits and evaluations of operational processes and transactions to ensure adherence to internal policies, security regulations, and compliance standards. This role plays a critical part in identifying and mitigating risks related to fraud, suspicious activities, process deviations, and unauthorized transactions. The Analyst/Auditor will collaborate with leadership to provide insights, offer recommendations for process improvements, and contribute to a robust compliance framework within a dynamic BPO contact center environment.

Key Responsibilities:

• Audit and Evaluation:

  • Conduct audits and evaluations on assigned failure modes, interactions, and transactions.

  • Perform special scrubbing for internal and/or client escalations and other critical callouts and priorities.

  • Ensure operational processes, procedures, and performance comply with security regulations and internal guidelines.

  • Actively observe, monitor, track, and address risks that may lead to fraud and loss of client trust.

  • Identify and escalate any potential hygiene issues.

  • Address issues related to process deviations, unprofessional conduct, and invalid/unauthorized provisioning of credits and payouts.

  • Review documentation, interview staff, and observe operations to uncover areas of non-compliance.

• Reporting and Analysis:

  • Analyze audit findings to identify opportunity areas and drive continuous improvement.

  • Provide insights and offer recommendations based on audit observations.

  • Prepare detailed reports on audit findings, with actionable recommendations for compliance improvements.

• Process Improvement and Collaboration:

  • Suggest process and system improvements based on common observations, with quantified improvement/risk opportunity.

  • Partner with compliance leaders in leading initiatives/projects for process improvement.

  • Participate in strategic projects for the campaign/Line of Business (LOB).

  • Collaborate with various departments and global operations leadership to ensure audit findings are addressed and resolved.

• Compliance Adherence:

  • Maintain up-to-date knowledge of regulatory changes and industry standards.

  • Assist in the development and implementation of preventive audits and checkpoints for potential red flags, suspicious activities, and fraudulent transactions.

Qualifications:

• Education:

  • Bachelor's degree in Accounting, Finance, Business Administration, Information Technology, or a related field.

• Experience:

  • Minimum of 3-5 years of experience in compliance auditing, internal audit, risk management, or a related field.

  • Experience in a BPO (Business Process Outsourcing) or contact center environment is a strong plus.

  • Proven experience in fraud detection and prevention.

  • Preferred industries include previous or current work/role in Quality Assurance, Audit, and Compliance.

  • Familiarity with industry-specific compliance frameworks (e.g., ISO 9001, ISO 27001, HIPAA, SOC 2) is advantageous.

• Skills:

  • Analytical & Problem-Solving: Exceptional analytical skills to interpret complex data, identify trends, and perform root cause analysis. Ability to develop practical and effective recommendations.

  • Communication & Presentation: Excellent written and verbal communication skills for presenting findings and recommendations to diverse stakeholders. Ability to create clear, concise, and impactful reports.

  • Attention to Detail: Meticulous attention to detail to ensure accuracy in audits and reports.

  • Technical Proficiency: Proficiency in basic or standard MS or G-suite applications, including Spreadsheet or MS Excel proficiency. Familiarity with audit software and data analysis tools.

  • Stakeholder Management: Strong interpersonal skills for building and maintaining relationships with internal teams and clients. Ability to influence and negotiate effectively.

  • Process Improvement: Experience in identifying process inefficiencies and driving improvement initiatives.

  • Critical Thinking: Strong critical thinking skills to analyze situations and data effectively.

  • Crisis Management: Ability to manage and respond effectively to compliance-related crises.

Work Environment:

This role may involve a remote-hybrid setup with expectations for onsite visits to various locations as needed. The working schedule is primarily a night shift, Monday to Friday. The Audit and Compliance Analyst/Auditor will be part of a group of approximately 12 auditors reporting directly to the Audit and Compliance Manager. This group supports global campaigns, teams, and locations.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.