Audio Visual Engineer, I

I. Job Summary | Major goals and objectives.

Reporting to the Lead, AV Systems Engineering & Support the AV Engineer, I will support AV Engineering & Systems support throughout the organization with an emphasis on supporting the NYC location. The AV Engineer will support our internal customers with AV support issues onsite as needed. This role will require occasional travel to the various DDM contiguous US locations. 

Full in office- 

In-office Expectations: This position is fully in-office due to the nature of the work being done.

II. Essential Job Functions

Accountabilities, Actions and Expected Measurable Results

• Work directly with Lead, AV Systems Engineering & Support on various AV projects

• Update and maintain AV Event Google Sheet with relevant Live Event details

• Support the design and implementation of AV Drawings

• Organize AV Engineering documentation

• Utilize ticketing system to document all tasks and work

• Assist in efforts focusing on automation and efficiency of existing and new processes and workflows.

• Identify, track, and maintain asset inventory across the organization

• Serve as a point of escalation for AV issues, including after-hour and weekend support for business-critical functions.

• Monitor and track incident trends for each location to ensure proper escalation and responsiveness.

• Provide support for conference room and Zoom support

• In conjunction with AV management and peers, create and maintain team documentation and playbooks.

• Liaise with AV vendors during project integrations

• Support the RMA process for defective AV equipment and track warranty information

• Assist with asset management. Oversee management and auditing of hardware inventory.

• Assist with ad-hoc and team projects as needed.

III. Minimum Qualifications and Job Requirements | All must be met to be considered.

Education: Bachelor’s degree or equivalent work experience

Experience: Minimum of 5 years of experience in an AV Technical support role, 2 years of AV Engineering

Specific Knowledge, Skills and Abilities:

General

• Able to clearly explain technical concepts at all levels of understanding, with the ability to communicate effectively with team leads and senior leadership to ensure project success

• Ability to read and interpret schematics, floorplans, and rack elevations

• Experience designing, testing, and implementing both simple and complex AV systems. Creating wiring diagrams when necessary is also required, as well as participating in the vendor selection process and providing redlines and as-builts

• Skilled at troubleshooting basic to intermediate AV issues, identifying root causes, and acting with a sense of urgency during high-pressure situations

Audio Engineering

• Knowledge of audio principles, including noise floor and signal-to-noise ratio

• Experienced with dynamics processing techniques such as compression, equalization, limiting, gating, and filtering

• Expertise in time-based processing such as reverb, RT60, delay, and chorus is essential. A thorough understanding of signal flow, patching, and gain staging is required, along with proficiency in sample rate conversion, A/D and D/A conversion, and frequency spectrum analysis.

• Familiar with Nyquist theory, jitter, transient response, proximity effect, and impedance.

• Knowledge of audio playback, processing, and sound reinforcement, including experience with audio recorders and the operation of both analog and digital mixing boards. 

• Skilled in microphone operation and techniques, and capable of troubleshooting audio hardware and software issues 

• Knowledge in DSP configuration, operation, and troubleshooting is required, as well as a solid understanding of proper cable management and maintenance.

• Experience configuring and operating wireless microphones, using HTML-based DSP software such as IntelliMix, and applying sound reinforcement principles to maintain proper gain structure and avoid feedback

Visual Engineering

• An understanding of visual principles such as color balancing, contrast ratio, screen resolution, scaling, frame rate, alignment, and aspect ratio and familiarity with projector operation

• Prior hands-on experience with video distribution hardware and video troubleshooting, as well as proficiency in setting up and maintaining digital signage hardware

• Proficient in operating and troubleshooting video matrix switchers and PTZ cameras and experience setting up equipment for broadcast and live streaming applications

AV Control Systems & Networking

• Knowledge of AV control processors and peripherals, including systems like Crestron, Extron, and Q-SYS (Tx/Rx, extenders, DM switchers, touch panels)

• Skilled in troubleshooting these systems using tools such as Crestron Toolbox, Extron Toolbelt, and Q-SYS Designer

• Knowledge of streaming protocols such as NDI, RTMP, RTSP, and HLS, along with familiarity with SMPTE standards and a strong understanding of industry-standard streaming encoders, both in software and hardware formats

• An understanding of networking principles is required, along with expertise in Audio over IP (AoIP) protocols such as DANTE, AVB, and Ravenna and be familiar with IPTV systems and their operation

% Travel Required (Approximate): 15-20%