About Us
hammerjack connects skilled professionals in the Philippines with growing businesses across Australia and beyond. The focus is simple: build teams that work as true extensions of their clients through the right people, clear systems, and consistent delivery.
Recognition over the past few years reflects that approach. hammerjack has been named among the Fortune 100 Best Workplaces in Southeast Asia and ranked 8th Best Workplace in the Philippines, reinforcing the kind of environment being built for both clients and employees.
Our Impact
Teams are embedded, not outsourced in the traditional sense. That means aligned tools, shared expectations, and real accountability. The result is work that moves at the same pace and standard as onshore teams.
Across accounting, tech, admin, and marketing roles, professionals are contributing directly to business outcomes while building long-term careers.
Work Setup: Hybrid - 2x a week onsite, 3x a week remote/work-from-home
JOB OVERVIEW
The Insurance Virtual Assistant will provide administrative and client support services for Australian insurance firms. This role requires efficiency, accuracy, and strong communication skills to ensure smooth operations and an excellent client experience.
DUTIES AND RESPONSIBILITIES
- Provide day-to-day administrative support to insurance brokers, advisors, and teams.
- Manage client inquiries, emails, and follow-ups, ensuring timely and professional responses.
- Assist in preparing insurance documents, policy renewals, quotations, and claims documentation.
- Maintain accurate client records and databases.
- Conduct research and provide insights on client accounts, renewal schedules, and upcoming deadlines.
- Schedule appointments, meetings, and reminders to support brokers and clients effectively.
- Monitor client touchpoints and suggest improvements in communication and customer experience.
QUALIFICATIONS
- Prior experience as a Virtual Assistant, preferably supporting insurance services.
- Strong understanding of insurance processes (policy issuance, renewals, claims handling) is an advantage.
- Excellent communication skills, both written and verbal, with the ability to engage professionally with Australian clients.
- High attention to detail, confidentiality, and organizational skills.
- Proficiency in tools and platforms such as:
o CRM & Insurance Management: Insight, WinBEAT, or Sunrise
o Communication & Collaboration: Microsoft Outlook, Teams, Slack, Zoom
o Other Australian Insurance portals - Ability to work independently, manage multiple priorities, and meet deadlines.
What’s in It for You
- Flexibility: Work hybrid with options across Makati and Pampanga, aligned to day shift roles with Australian clients.
- Workspaces that Work: Modern offices designed for focus, collaboration, and real productivity.
- Coffee and After-Hours Drinks: Barista coffee on demand and a café bar to unwind after work.
- Meals Covered: Complimentary meals once a week on your onsite day.
- Health Coverage from Day One: Includes dependent options, so you’re covered from the start.
- Competitive Compensation: Transparent salary packages with direct client involvement.
- Career Growth: Ongoing training and real opportunities to step into bigger roles.
- Recognised Workplace: Part of a team ranked 8th Best Workplace in the Philippines and recognised among Fortune Best Workplaces in Southeast Asia.
- Supportive Team Environment: Work with people who are easy to work with, reliable, and invested in doing good work.
- Global Exposure: Work directly with international clients and be part of how teams scale globally.
Skills Required
- Prior experience as a Virtual Assistant, preferably supporting insurance services.
- Strong understanding of insurance processes (policy issuance, renewals, claims handling).
- Excellent communication skills, both written and verbal, with the ability to engage professionally with Australian clients.
- High attention to detail, confidentiality, and organizational skills.
- Proficiency in CRM & Insurance Management tools and communication platforms.
- Ability to work independently, manage multiple priorities, and meet deadlines.
What We Do
Outsource Solutions For Business hammerjack is an Australian & Philippine owned and operated offshore outsourcing services provider. Headquartered in Sydney with multiple operating offices in Makati, Manila, and Pampanga, Philippines. We specialise in providing dedicated, high performing teams and outsourced services to the global small and midsize business market. Our solutions deliver quality and consistent outcomes and are helping businesses to focus on their core competencies, reduce operating costs and deliver more value to their customers. hammerjack has been a major player in developing the new Knowledge Process Outsourcing (KPO) industry in the Philippines servicing the Australian, U.S.A and U.K markets. Over the last 7 years we have sourced trained and developed top talent focussed on the Finance, Accounting, Bookkeeping, IT and Virtual Assistant services space. Our knowledge and experience in implementing the latest technologies and systems to support the best people has led to continued success for our clients and their remote teams, all while placing information and cyber security at the forefront. Our operating model was born in the enterprise services space and has been specifically developed to cater for the small, midsize market. This experience and collaborative customer approach set business up for success, no matter where they are on their journey. We offer an enterprise level approach to continuous improvement, high performance & quality, and world class customer experience. Our ability to deliver this level of service across multiple lines of business and industry verticals is a product of our investment in people, technology and the governance that sits behind it all.
