Sales & Reservations Department personnel are responsible for a widespread range of tasks, but their primary duty is creating the best experience possible for our guests. Group Sales Specialists are responsible for pre-visit communication with guests as they book reservations for group visits, workshops, special events, etc., perform membership account maintenance, and answer various questions regarding the attractions, ministry and partner hotels.
This position will allow one to impact others through a service mindset centered on making an eternal difference. This position should display our Core Values of SERVE (Serve, Equip, Relate, Value, Engage) when interfacing with both internal and external customers to ensure that the message and mission of Answers in Genesis is portrayed in an effective and God-honoring fashion. This position provides opportunities for spiritual, personal, and professional development.
Responsibilities
- Promote the mission and standards of Answers in Genesis.
- Create a SERVE culture environment in all work done.
- Approach all tasks with a second mile mindset.
- Prioritize personal integrity in all interactions and assignments.
- Execute the ministry vision of providing excellent service to all external and internal guests and promote this vision among coworkers.
- Answer inbound phone calls and emails regarding all attraction functions.
- Create and maintain advance reservations for group visits, workshops, special events, etc.
- Provide personalized suggestions to groups for lodging and itinerary planning
- Perform account maintenance for members and pass-holders.
- Data entry and reporting across various museum functions.
- Configure and administer BOS ticketing software for tickets, events, reservations, etc.
- Maintain knowledge of daily operations at both the Ark Encounter and the Creation Museum.
- Stay up-to-date and prepared to answer guest questions regarding attractions exhibits, programs, special events, hotel partners etc., as well as other Answers in Genesis activities outside of attractions operations.
- And all other duties and responsibilities assigned by management.
Requirements
- Must agree with and be able to sign our Statement of Faith.
- Maintains a personal relationship with Jesus Christ.
- Regularly attends a local Bible-believing church.
- Strong interpersonal relationship skills – ability to interact with guests and coworkers across all departments and levels.
- Knowledge of Answers in Genesis, Creation Museum and Ark Encounter mission, philosophy, values, and objectives.
- Ability to memorize and retain facts, scripts, procedures, etc.
- Excellent verbal and written communication skills.
- Availability to provide phone coverage during business hours and extended hours as needed.
- Exceptional ability to multitask and accurately follow instructions in a fast-paced environment.
Items Needed for Possible Employment
- Completion of on-line application, https://answersingenesis.org
- Salary Requirements
- Salvation Testimony
- Creation Belief Statement
- Confirmation of your agreement with the AiG Statement of Faith (AiG Statement of Faith can be found on the website). https://answersingenesis.org/about/faith/
- Completion of a Background Check and Pre-Employment Drug Screen
Skills Required
- Strong interpersonal relationship skills and ability to interact with guests and coworkers across departments and levels
- Knowledge of Answers in Genesis, Creation Museum, and Ark Encounter mission, philosophy, values, and objectives
- Ability to memorize and retain facts, scripts, and procedures
- Excellent verbal and written communication skills
- Availability for phone coverage during business hours and extended hours as needed
- Exceptional multitasking ability and accuracy in a fast-paced environment
What We Do
Answers in Genesis is an apologetics ministry dedicated to helping Christians defend their faith and proclaim the good news of Jesus Christ. The organization also operates attractions such as the Creation Museum and the Ark Encounter.
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