The Role
Serve as primary liaison between clinic and attorney offices for PI and WC patients. Coordinate intake, schedule appointments and procedures, collect deposits, maintain EMR records, communicate with legal representatives, follow up on missed appointments, and track scheduling metrics while ensuring HIPAA compliance and strong attorney relationships.
Summary Generated by Built In
Attorney Relations Specialist
Position Summary
The Attorney Relations Specialist serves as the primary liaison between Louisiana Pain Specialists and attorney offices for Personal Injury (PI) and Workers' Compensation (WC) patients. This position is responsible for coordinating patient intake, scheduling appointments and procedures, facilitating communication with legal representatives, and ensuring a seamless patient experience from referral through treatment. The coordinator plays a critical role in maintaining strong attorney relationships while supporting clinic operations and patient retention.
Essential Duties and Responsibilities
Education and Experience
This position is primarily performed in an office setting and requires frequent interaction with patients, attorney offices, providers, clinic staff, and surgery centers. The role demands a high level of professionalism, organization, and responsiveness to ensure exceptional service and efficient patient coordination.
Position Summary
The Attorney Relations Specialist serves as the primary liaison between Louisiana Pain Specialists and attorney offices for Personal Injury (PI) and Workers' Compensation (WC) patients. This position is responsible for coordinating patient intake, scheduling appointments and procedures, facilitating communication with legal representatives, and ensuring a seamless patient experience from referral through treatment. The coordinator plays a critical role in maintaining strong attorney relationships while supporting clinic operations and patient retention.
Essential Duties and Responsibilities
- Schedule all new patient appointments for Personal Injury and Workers' Compensation referrals.
- Coordinate and collect required deposits for new patient visits and procedures.
- Schedule procedures and coordinate logistics with surgery centers and clinic locations.
- Communicate appointment confirmations, scheduling updates, cancellations, and reschedules to attorney offices.
- Serve as the primary point of contact for attorney firms regarding patient scheduling and treatment coordination.
- Maintain positive, professional relationships with attorneys, paralegals, and legal staff.
- Monitor appointment attendance and proactively follow up on missed appointments to prevent patient case drop-off.
- Work closely with clinic staff, providers, and surgery centers to ensure efficient scheduling and continuity of care.
- Maintain accurate patient records, referral information, and scheduling documentation within the electronic medical record system.
- Ensure timely processing of attorney referrals and assist with resolving scheduling-related concerns.
- Track and report scheduling metrics, referral trends, and patient follow-up activities as requested.
- Adhere to HIPAA regulations and company policies regarding patient confidentiality and documentation.
- Manage attorney administrative services, including scheduling and payment tracking for:
- Depositions
- Conferences
- Trials
- Narrative reports
Education and Experience
- High school diploma or equivalent required.
- Associate degree or higher preferred.
- Minimum of 2 years of medical scheduling, patient coordination, legal liaison, or healthcare administrative experience preferred.
- Experience with Personal Injury and/or Workers' Compensation cases strongly preferred.
- Experience working with electronic medical records (EMR/EHR) systems preferred.
- Strong customer service and relationship-building skills.
- Excellent verbal and written communication abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Proficiency with Microsoft Office applications and scheduling software.
- Ability to maintain professionalism and confidentiality when interacting with patients, attorneys, providers, and staff.
- Strong problem-solving and follow-up skills.
- Prolonged periods of sitting and computer work.
- Ability to communicate effectively by phone and email throughout the workday.
- Occasional lifting of office materials up to 15 pounds.
This position is primarily performed in an office setting and requires frequent interaction with patients, attorney offices, providers, clinic staff, and surgery centers. The role demands a high level of professionalism, organization, and responsiveness to ensure exceptional service and efficient patient coordination.
Skills Required
- High school diploma or equivalent
- Associate degree or higher
- Minimum of 2 years of medical scheduling, patient coordination, legal liaison, or healthcare administrative experience
- Experience with Personal Injury and/or Workers' Compensation cases
- Experience working with electronic medical records (EMR/EHR) systems
- Proficiency with Microsoft Office applications and scheduling software
- Strong customer service and relationship-building skills
- Excellent verbal and written communication abilities
- Ability to manage multiple priorities in a fast-paced environment
- Strong organizational skills and attention to detail
- Ability to maintain professionalism and confidentiality (HIPAA)
- Strong problem-solving and follow-up skills
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The Company
What We Do
Resolve Pain Solutions is a healthcare management service organization that partners with interventional pain management practices. Its mission is to empower clinics by providing administrative and operational support—including billing, marketing, finance, and human resources—thereby reducing the administrative burden on providers and enabling them to focus on delivering high-quality, comprehensive care to patients suffering from chronic pain.
