Attendance Team Officer

Organisation: Leicestershire County Council

Work Location: County Hall, Glenfield, Leicestershire LE3 8RF.

Salary: £27,717 - £29,076  Per annum (pro rata for part time)

Working Hours: 37

Contract Type:  Fixed term for (12 Months )

Closing Date:  18th October 2026 

Interview Date(s): provisionally week beginning 26th October 2026

Are you confident, detail-oriented and looking to make a meaningful impact for children in the county?

Join our team as an attendance officer where you will play a key role in promoting school attendance by processing and issuing referrals made to the team for legal intervention.  

This is a fast-paced role requiring accuracy, excellent communication skills and the ability to handle sensitive situations with professionalism. 

About the Role

As well as providing administrative support to the team the Attendance Team Officer provides information and advice to parents, schools and other agencies about all aspects of the Attendance Team’s work, including referrals to the team and school attendance guidance detailed in the LCC Attendance Team’s Code of Conduct and LCC Attendance Protocol. 

The officer will be, in the main, responsible for the preparation of documents relating to the issuing of Penalty Notices, Notice to Improves and Prosecutions- so attention to detail is a must for any applicant.

The Attendance Team are currently committed to working in line with the government guidance “Working together to Improve School Attendance “a knowledge of that guidance along with LCC’s Code of Conduct and Protocol will be an advantage to anyone applying for this role.

About You

To apply for this post, you must:

• Education to GCSE ‘C’ or equivalent including English Language and Mathematics, Substantial demonstrable and fully evidenced experience identified within the section below.
• Experience of providing telephone support and/or advice to the general public, asking the right questions to get the information required.
• An ability to relate to parents/carers who may be under considerable stress and experience of families facing challenges.
• Experience of accurately capturing, storing and retrieving information to meet organisational and customer needs.
• An ability to work in line with requirements of confidentiality and data protection and be able to deal appropriately with sensitive material. Good personal organisational and time management skills with an ability to prioritise workload and work to agreed deadlines.
• An ability to follow procedures and guidelines and understand the importance of keeping up to date and accurate records to the high standard required by court.
• An understanding of the education system in relation to school attendance, including the Attendance Team Code of Conduct and Protocol and the government guidance Working Together to Improve Attendance

In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents.  You will be asked to demonstrate your understanding of these commitments as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.

Interested in Flexible Working?

We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

For more information or an informal discussion, please contact:

Lynne Fantham – Attendance Team Manager

Telephone: 0116 3050203

Email: [email protected]

How to Apply

At Leicestershire County Council we’re looking for top talent from all walks of life. Whoever you are, wherever you’re from, and whatever your background - we care about what you bring to our organisation, not just what’s on your CV. That’s why we’ve designed a recruitment process that’s fair, accessible, and focused on potential. And with benefits that support people at every age and stage of life, we make sure you can thrive - both personally and professionally.

If you share our passion to make a difference for the people of Leicestershire, we’d love to hear from you. Click the apply button to submit your application, ensuring that you upload a supporting statement that explains how you meet the criteria listed in the ‘About You’ section above. Without this information, we won’t be able to assess your suitability for the role, and your application will be rejected. For tips on how to write your statement, see the How to Apply section on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. 

If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning 0300 3030222 (select option 2) or raising a ticket via our online portal: https://emss.org.uk/support. 

By applying for this post, you agree to our Terms and Conditions.

About Leicestershire County Council

At Leicestershire County Council, we're committed to making a real difference in people's lives. Our aim is to work with communities and partners to deliver public services that make Leicestershire the best possible place to live and work for everyone. 

Our employees play a key role in supporting this goal and helping us deliver the vital services we provide to the people of Leicestershire. Whether you're starting your career or looking for your next challenge, you'll find a place with us where your ideas are valued, and your work has purpose.

For further information on what it’s like to work for us and the benefits we offer, please refer to the following:

Our Recruitment Process
Our Organisational Values
Our Employee Benefits
Working for Us