Job Description:
ATM Systems Engineer
Location: Must be able to work onsite 3-4 days in the Valparaiso, Indiana office
The ATM Systems Engineer is responsible for the implementation, maintenance, monitoring, and support of Automated Teller Machine (ATM) infrastructure and associated systems. This role ensures high availability, security, performance, and compliance of ATM networks, transaction processing systems, and supporting technologies. The engineer works closely with banking operations, infrastructure teams, vendors, and application support teams to deliver reliable ATM services to customers.
Essential Functions:
- Deploy, configure, and maintain ATM hardware, software platforms, operating systems, middleware, and transaction processing applications.
- Monitor ATM network performance and system health to ensure maximum uptime.
- Coordinate ATM upgrades, relocations, and decommissioning activities.
- Diagnose and resolve ATM software, communication, transaction-related, and peripheral incidents, including card readers, cash dispensers, receipt printers, and PIN pads.
- Perform root cause analysis for recurring issues and implement corrective actions.
- Support production incidents and participate in on-call support rotations.
- Manage secure connectivity between ATMs and payment switches.
- Implement and maintain ATM security controls, encryption standards, key management, certificate management, authentication mechanisms, and compliance requirements.
- Ensure adherence to PCI-DSS, banking regulations, and security best practices.
- Develop and maintain monitoring dashboards and alerts; analyze transaction performance and ATM availability metrics.
- Perform capacity planning, recommend infrastructure improvements, and proactively identify and mitigate system risks.
- Collaborate with ATM vendors, managed service providers, financial network partners, product teams, and internal stakeholders.
- Coordinate software releases, patch deployments, hardware upgrades, vendor support cases, and service-level agreements.
- Maintain technical documentation, operational procedures, disaster recovery plans, and support audit and regulatory compliance activities.
- Ensure change management processes are followed for system updates and releases.
Position Requirements:
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
- 5+ years of experience supporting ATM systems, banking infrastructure, or payment systems.
- Experience with ATM platforms such as NCR, Diebold Nixdorf, Hyosung, or similar.
- Knowledge of Windows Server, Linux, and enterprise networking concepts.
- Experience with transaction processing systems and payment networks.
- Strong troubleshooting, analytical, communication, and stakeholder management skills.
Preferred Qualifications:
- Experience in banking, financial services, or payment processing environments.
- Knowledge of ATM middleware solutions and switching platforms.
- Familiarity with ISO 8583 messaging standards.
- Experience with monitoring tools such as Prognosis and Gasper.
- Experience with simulator tools such as Paragon and T3.
- Understanding of cybersecurity controls and PCI-DSS requirements.
Technical Skills:
- ATM Platforms: NCR, Diebold Nixdorf, Hyosung
- Operating Systems: Windows Server, Linux
- Networking: TCP/IP, VPN, DNS, routing, firewalls
- Databases: SQL Server, Oracle
- Monitoring Tools: Prognosis, Gasper
- Scripting: PowerShell, Bash
- Security: Encryption, PKI, PCI-DSS, key management
- Payment Protocols: ISO 8583, EFT networks
As a forward-thinking software provider, Computer Services, Inc. (CSI) helps community and regional financial institutions solve their customers’ needs through open and flexible technologies. In addition to its award-winning core banking platform, these include the latest in lending, digital banking, payments, financial crime prevention and cybersecurity. Building on its 60-year track record of personalized service, CSI is shaping the future of banking and empowering its customers to rival their competition. For more information about CSI, visit www.csiweb.com
CSI provides rewarding and challenging career opportunities for our employees. When determining your pay, we consider various factors such as your skills, qualifications, experience and location. Along with a competitive salary, this position includes eligibility for incentive awards based on both individual and business performance. We also offer a comprehensive range of benefits. To learn more about our benefits, visit: Benefits Summary
CSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical and mental disability, marital status, veteran status, or any other characteristic protected by applicable law. If you need an accommodation during the recruitment process, please email us at [email protected] and we will work with you to meet your accessibility needs.
For applicants residing in California, please read Privacy Notice for California Residents | CSI (csiweb.com)
Visa Sponsorship: We are unable to offer visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for sponsorship now or in the future.
Skills Required
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field
- 5+ years of experience supporting ATM systems, banking infrastructure, or payment systems
- Experience with ATM platforms such as NCR, Diebold Nixdorf, Hyosung, or similar
- Knowledge of Windows Server, Linux, and enterprise networking concepts
- Experience with transaction processing systems and payment networks
- Strong troubleshooting, analytical, communication, and stakeholder management skills
- Experience in banking, financial services, or payment processing environments
- Knowledge of ATM middleware solutions and switching platforms
- Familiarity with ISO 8583 messaging standards
- Experience with monitoring tools such as Prognosis and Gasper
- Experience with simulator tools such as Paragon and T3
- Understanding of cybersecurity controls and PCI-DSS requirements
What We Do
As a forward-thinking technology partner, we accelerate our delivery of cutting-edge solutions to empower our customers’ growth. CSI heavily invests in research and development, product partnerships and strategic acquisitions to provide the most innovative technologies—all while maintaining our service-first mentality. We drive financial institutions and other businesses forward with a variety of services, including: Core Banking With more than 57 years as a leader in core bank processing, CSI’s enterprise banking solutions empower institutions to compete in an open banking environment while growing assets, developing additional revenue streams and reaching new customers by integrating the latest digital technologies. Regulatory Compliance As an established leader in compliance, top global brands trust CSI as their regtech partner and rely on us for our advanced compliance software—including industry-leading fraud and anti-money laundering solutions. Managed Cybersecurity CSI offers cloud-based cybersecurity services, with 24/7 monitoring, real-time incident remediation, seamless compliance integration and industry-leading support for enhanced threat mitigation. IT Management As one of the largest, most trusted managed services partners in the country, we take a consultative approach to IT management to provide a scalable, efficient IT enterprise that supports institutions’ growth and regulatory needs. Document Distribution From digital document delivery to cost-efficient print and mail services, CSI provides a full range of document distribution solutions to help financial institutions stay connected with their customers. Advisory Services CSI’s Advisory Services—which include IT governance, compliance and risk management services—deliver cost-effective solutions that reduce the time and expense of managing security and compliance while ensuring technology is aligned to business objectives.
