If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!
SECU is seeking a Business Intelligence Specialist to support the ATM Strategy team as we define and implement enhanced member experiences and backend processes to the SECU ATM fleet. As a Business Intelligence Specialist, you will provide analytics and insights to the ATM Strategy team to identify trends and assist in data-driven strategic decisions. You will need to blend your critical thinking, creativity, and storytelling to develop data visualization and actionable insights.
Essential Responsibilities:
- Drive the strategic direction of the ATM network by translating member-driven data into actionable business plans.
- Present high-level operational visibility to stakeholders and leadership using the "ATM at a Glance" performance framework.
- Work with the Data Analytics teams to build and evolve transactional dashboards to monitor member-driven data and analyze overall network volume trends.
- Develop diverse customer-view profiles to analyze how different demographics interact with the ATM network.
- Track key performance indicators (KPIs) and Failed Client Interactions (FCI) to help identify and target operational gaps.
- Analyze geographic and demographic data to recommend new ATM placements, relocations, or asset consolidations.
- Assess "on-us" versus "off-us" transaction ratios to determine the strategic value of specific machines.
- Perform benchmarking analysis across deposit per transaction (DPT), fleet sizes, market landscape, cash usage, and transactional trends.
- Calculate ATM profitability by measuring surcharge and interchange revenues against total operating costs.
- Evaluate fleet "cost-to-income" ratios to identify operational inefficiencies and optimize cash replenishment or maintenance schedules.
- Monitor service downtime and transaction failure rates to recommend impactful hardware or software upgrades.
- Track mobile ATM vehicle activities and take lead in coordinating critical deployment logistics for disaster relief efforts.
Required Education & Experience (Knowledge, Skills, & Abilities):
- Bachelor’s Degree with 3 years’ minimum experience working in analytics, preferably in the financial services industry.
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- Associate’s degree with 5 years minimum experience working in analytics, preferably in the financial services industry.
- Strong analytical, critical thinking, financial, and decision-making skills. Ability to take complex data sets and deliver concise recommendations.
- Technical knowledge and understanding of ATM, ITM and TCR landscapes preferred.
- Advanced proficiency in technology applications such as Microsoft Office software products.
- Experience in the application of statistical methods, mathematical techniques, forecasting, and cost benefit analysis along with related analytical tools (JMP, SPSS, SQL, SAS, Power BI).
- Experience managing multiple priorities independently and/or in a team environment to achieve goals.
- Strong and effective communication skills, both written and verbal. Skilled at presenting findings and conclusions clearly and concisely.
Job Environment & Physical Requirements:
- Hybrid work environment, in-office requirement two days a week.
- Must be able to comprehend and carry out verbal and written instructions.
- Job requires a substantial amount of sitting.
- Must use hands and fingers to press keys on a computer keyboard to enter or retrieve information.
- Must use hands and fingers to press telephone keypad and lift telephone receiver.
- Must be able to comprehend phone calls.
- Must be able to lift 5 pounds.
SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.
Disclaimer
State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.
Skills Required
- Bachelor's degree and at least 3 years of analytics experience, preferably in financial services
- Alternatively, an associate's degree and at least 5 years of analytics experience, preferably in financial services
- Strong analytical, critical-thinking, financial, and decision-making skills
- Ability to interpret complex datasets and provide concise recommendations
- Advanced proficiency with Microsoft Office software
- Experience with statistical methods, mathematical techniques, forecasting, and cost-benefit analysis
- Experience with JMP, SPSS, SQL, SAS, or Power BI
- Ability to manage multiple priorities independently and in a team environment
- Strong written and verbal communication and presentation skills
- Knowledge of ATM, ITM, and TCR landscapes
SECU Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SECU and has not been reviewed or approved by SECU.
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Retirement Support — Immediate 100% vesting and a 200% employer match on employee 401(k) contributions from 1–5% of pay (up to a 10% employer match) stand out. This level of support is described as unusually rich among financial‑services employers.
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Leave & Time Off Breadth — 11 paid holidays plus 16 floating‑holiday hours, paid parental and caregiver leave, bereavement and volunteer time, and PTO that can reach 32 days per year with carryover up to 280 hours. These provisions provide predictable time off and flexibility across life events.
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Healthcare Strength — Medical (PPO or HDHP) with HSA/FSA options, dental including a minor‑child orthodontia option, and vision are available for employees and eligible dependents. Employer‑paid basic life/AD&D and short‑term disability, with subsidized long‑term disability, add robust income protection.
SECU Insights
What We Do
Even though we're North Carolina's largest credit union, we're still just "people helping people." We currently serve over 2.6 million members through more than 270 branch offices - and growing! Members have 24/7 access to account services from over 1,100 ATMs, as well as via phone, our website, and the SECU Mobile App. Since 1937, we've provided financial services to employees of the State of North Carolina, public boards of education, and employees of associations formed for the benefit of State employees, as well as their immediate family members. We are the trusted provider of financial services for millions of members. And, according to Forbes Magazine, we're the best credit union in North Carolina. State Employees' Credit Union (SECU) is an Equal Housing Opportunity lender and federally insured by NCUA. SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.
