ATM Setup & Support Specialist

Posted 7 Hours Ago
Be an Early Applicant
2 Locations
Remote
Entry level
Fintech • Information Technology • Software • Financial Services
The Role
Configure and parameterize ATMs, support UAT and transaction testing, troubleshoot ATM/switch issues, monitor performance, execute BAU tasks, document activities, and collaborate with IT, operations, and project teams.
Summary Generated by Built In

About Us

Network International is the largest Financial Technology company in Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt are some of our key markets. Apart from payments, we provide services on Data and Insights, Lending, Insurance, Risk Solutions, etc. Our core customers are businesses at every scale and segment, though recently we are growing in direct to consumer card segment as well.


Our EVP :

At Network International, we always stay ahead. . In the fast-paced world of financial services, we thrive on innovation, agility, and purposeful collaboration. We invest  first in our people, empowering you to make bold decisions, learn fast, and grow your expertise alongside industry leaders. Here, solving complex problems means more than using cutting-edge technology; it’s about creating meaningful value for our customers, together. We foster a culture where trust, accountability, and achievement go hand in hand—because success isn’t just a goal; it’s how we work, every day, as one team.

Responsibilities
  • Perform ATM setup, configuration, and parameterization based on business and project requirements. 
  • Support testing activities (UAT), including transaction validation, screen/state flow verification, and issue reporting. 
  • Troubleshoot ATM and switching issues, analyze root causes, and support timely resolution. 
  • Assist in monitoring ATM performance and transaction behavior to ensure service stability. 
  • Work closely with IT, Operations, UAT, and Project teams to ensure smooth implementation and support activities. 
  • Support the execution of daily operational tasks (BAU) and ensure proper tracking and closure. 
  • Follow standard procedures, templates, and documentation practices for all configurations and activities. 
  • Escalate complex issues to senior team members when required. 
  • Participate in team meetings, stand-ups, and training sessions to build technical knowledge and skills. 
  • Maintain proper documentation of activities, issues, and solutions.
Qualifications
  • Bachelor’s Degree in Computer Science, Engineering, or a related field.
    Very good command of English (written and spoken)

  • .0–2 years of experience, preferably in cards, payments, or ATM environments.

  • Basic understanding of ATM transaction flows and banking systems is a plus.

  • Good communication skills and ability to work collaboratively within a team.
  • Basic knowledge of ATM setup and configuration concepts.
  • Familiarity with transaction flows and testing activities.
  • Basic understanding of Oracle / SQL or data analysis is an advantage.

Proficient in Microsoft Office tools (Excel, Word).

Skills Required

  • Bachelor's Degree in Computer Science, Engineering, or related field
  • Very good command of English (written and spoken)
  • 0-2 years of experience
  • Experience in cards, payments, or ATM environments
  • Basic knowledge of ATM setup and configuration concepts
  • Familiarity with transaction flows and testing activities (UAT)
  • Basic understanding of Oracle / SQL or data analysis
  • Proficient in Microsoft Office tools (Excel, Word)
  • Good communication skills and ability to work collaboratively
  • Basic understanding of ATM transaction flows and banking systems

Network International Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Network International and has not been reviewed or approved by Network International.

  • Strong & Reliable Incentives Pay is considered decent in some roles and is often paired with bonuses. Phrases like 'salary plus bonuses' indicate variable pay is a meaningful component for certain positions.
  • Healthcare Strength Medical coverage extends to employees, spouses, and up to three children, alongside life insurance. This breadth signals a robust healthcare baseline for the region.
  • Retirement Support Retirement and termination benefits align with UAE/GCC norms, including pension contributions for nationals and end‑of‑service gratuity for expatriates. Such provisions indicate structured, region‑appropriate retirement support.

Network International Insights

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The Company
HQ: Dubai, Dubai
3,483 Employees
Year Founded: 1994

What We Do

Over the past 30 years, we have built a business based on long-standing and trusted relationships with many of the leading merchants, financial institutions and payment networks operating in the Middle East and Africa. Such relationships are based on our comprehensive capabilities, scale, local presence in the multiple markets in which we operate, alongside our trusted reputation. This gives us significant scale and leadership in the region, where we operate in more than 50 countries, serve over 130,000 merchants and 250 financial institutions and fintech customers, whilst managing more than 16 million customer credentials. We have a diversified business model and operate across the entire consumer payments value chain. We do this with a growth-focused strategy through two business lines: • That enables our merchant customers to ‘take payments’, by providing them with various payment acceptance methods, both online and offline. • Which supports our financial institution, fintech and other payment issuing institution customers in enabling consumers ‘make payments’, by managing and processing their consumer payment credentials and transactions.

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