Navy Federal Credit Union currently does not provide sponsorship for this role. Applicants must be authorized to work in the United States without the need for current or future sponsorship.
To provide day-to-day analysis, research, and resolution of issues identified within the OMBP ATM network. Supports ATM hardware ordering, invoice processing, vendor management, performance monitoring, reporting, and project activities. Gathers and compiles operational data for recurring reports and collaborates with Home Office teams and global business units to support ATM operations.
Responsibilities-
Analyze, research, and resolve ATM network issues, including technical or operational problems that affect service delivery
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Monitor ATM performance and prepare daily, weekly, monthly, and ad hoc reporting for operational review
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Coordinate the end-to-end ATM hardware purchase order process, including ordering, tracking, and delivery management
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Validate, submit, and support payment of vendor invoices in accordance with established processes
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Build and maintain positive working relationships with vendors to support issue resolution, hardware delivery, invoice processing, and ongoing ATM operational needs
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Communicate with Home Office teams, in-country associates, and global business units to gather information and resolve operational matters
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Support ATM-related projects by providing operational input, tracking assigned activities, and assisting with implementation needs
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Organize and prioritize assigned work to meet reporting deadlines, purchase order timelines, invoice processing needs, and project commitments
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Perform other duties as assigned
3+ years of experience in ATM operations, payment operations, financial services operations, technology operations, or a related discipline
Experience troubleshooting and resolving technical or operational issues
Experience meeting reporting deadlines and compiling data for recurring reports
Strong organizational skills with the ability to prioritize tasks and meet deadlines
Ability to work independently and as part of a team
Strong written and verbal communication skills
Desired Qualifications:
Understanding of ATM technology and operations, ATM monitoring tools, and ATM hardware/software
Bachelor's degree in Business Administration, Information Systems, Finance, Operations Management, or related field; or equivalent combination of education, training, and experience
Additional Information
Hours:
- Monday - Friday, 8:00AM - 5:00PM
Location:
- 300 Convent Street, San Antonio TX 78205
Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.
Our approach to careers is simple yet powerful: Make our mission your passion.
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Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.
Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at [email protected] or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.
Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.
Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.
Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.
Skills Required
- 3+ years of experience in ATM operations, payment operations, financial services operations, technology operations, or a related discipline
- Experience troubleshooting and resolving technical or operational issues
- Experience meeting reporting deadlines and compiling data for recurring reports
- Strong organizational skills with the ability to prioritize tasks and meet deadlines
- Ability to work independently and as part of a team
- Strong written and verbal communication skills
- Authorized to work in the United States without the need for current or future sponsorship
- Understanding of ATM technology, ATM monitoring tools, and ATM hardware/software
- Bachelor's degree in Business Administration, Information Systems, Finance, Operations Management, or related field; or equivalent combination of education, training, and experience
Navy Federal Credit Union Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Navy Federal Credit Union and has not been reviewed or approved by Navy Federal Credit Union.
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Retirement Support — A pension alongside a strong 401(k) match and additional retirement programs makes long‑term value a standout element of the total package. This combination is positioned as a differentiator among private employers.
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Healthcare Strength — Comprehensive medical, dental, and vision coverage is complemented by on‑site health services at major campuses. Wellness resources and typical offerings like an EAP broaden the health support available.
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Parental & Family Support — Paid parental leave, plus adoption and surrogacy assistance, indicate meaningful support for growing families. Education assistance further extends family and life‑stage support.
Navy Federal Credit Union Insights
What We Do
Navy Federal Credit Union is the world's largest credit union with over 12 million members, over $160 billion in assets and over 22,000 employees. As a credit union, we have members, not customers. At our campuses in Vienna, VA, Pensacola, FL and Winchester, VA, and in our more than 350 branches, we serve the men and women of the Armed Forces, Department of Defense, veterans and their families. We deliver world-class service, rooted in the belief that it is an honor and privilege to serve our members. We are committed to providing our members outstanding financial products and services. Navy Federal offers a career, not just a job. We are proud of the robust Total Rewards package we offer to our employees, including competitive salaries, incentive programs, comprehensive medical, dental and vision benefits, retirement plans with employer match, award-winning training programs, professional development programs, tuition assistance, paid leave, and work/life programs. Federally insured by NCUA. Equal opportunity employer. Android™ is a trademark of Google, Inc. iPhone® is a registered trademark of Apple, Inc. iPad® is a registered trademark of Apple, Inc. App Store(SM) is a service mark of Apple, Inc. Message and data rates may apply. FORTUNE and 100 Best Companies to Work For are registered trademarks of Time Inc., and are used under license. FORTUNE and Time Inc., are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union. For more info, visit navyfederal.org
