ATM Network Analyst

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GENERAL FUNCTION:

Under minimal supervision, oversees and coordinates time sensitive projects, resolves ATM hardware and software problems, provides technical troubleshooting expertise to multiple layers of management as well as external vendors.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

DUTIES & RESPONSIBILITIES:

• Provides problem resolution for hardware communication issues, moderate to complex ATM software issues, and technical setup configuration issues.
• Interface with network control, device support, network command center, information technology, retail, cash management, and ATM processor.
• Analyze and evaluate recurring problems using terminal availability reports, online systems, internal and external reporting to make improvements in ATM availability.
• Diagnose ATM hardware, software, configuration, and procedure problems and take corrective action.
• Manages medium to complex projects involving upgrading of ATMs including hardware, software, and communications equipment.
• Provide phone support for service vendors and financial center staff.
• Assist with ATM data analysis and reporting as needed.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• Two to four year college degree or equivalent work experience.
• Minimum three to five years of ATM or communication related experience.
• Ability to analyze hardware, software, network or procedural problems and resolve them.
• Detailed knowledge of ATM hardware, software, and electronic dispatching.
• Adept with Microsoft Office product suite including Excel, Word, Outlook and PowerPoint.
• Excellent organizational and computer skills.

WORKING CONDITIONS:

• Normal office environment with little exposure to dust, noise, temperature and the like.
• Extended viewing of computer screen.
• Some local travel.
• Extensive telephone communication.

All the above duties and responsibilities are essential job functions for which reasonable accommodation will be made. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. This position description is not to be construed as an exhaustive statement of duties, responsibilities or requirements. Employees may be required to perform any other job-related instructions as requested by their supervisor, subject to reasonable accommodation.

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner. 

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting.  Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third.  Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.