ATM Monitoring Associate I

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list.

Position: ATM Monitoring Associate I

Location: Frisco, TX

*MUST BE IN OFFICE 3X A WEEK*

SUMMARY:

As the global leader in ATM deployment and management, no one operates more ATMs in more locations than NCR Atelos. Our processing network, service delivery platform, operational expertise and scale advantages are being leveraged for cost-effective expansion into new markets of opportunity through both organic growth and targeted acquisitions. NCR Atleos puts a relentless focus on improving the productivity of our ATMs for the benefit of retailers, consumers and financial institutions alike.

The ATM Monitoring Analyst must be an individual who is proactive, team oriented and possesses excellent communication skills and the technological expertise necessary to diagnose and resolve issues.  This individual will represent the Technical Support Team by providing technical support for Automated Teller Machine (ATM) equipment across the U.S. in a high-level capacity.   

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide support using in-house tools to identify inactive ATMs, analyze and run remote diagnostics in order to resolve ATM issues that will ensure maximum ATM uptime
• Research service history on ATM’s to identify service issues
• Utilize monitoring tools and ticketing systems for addressing issues
• Manipulate data within excel to analyze ATM inactivity
• Manage multiple avenues of issues through monitoring, email and phone to ensure business expectations for service standards are met
• Effectively communicate issues and status updates with business users, service providers and management teams, professionally adjusting language and terminology as needed
• Call customer locations to identify issues with ATM’s
• Be the technology advocate for the businesses and/or customers we support
• Deliver exceptional and quality customer service
• Provide efficient productivity and superior quality service while working in a fast-paced environment
• include the following. Other duties may be assigned

SYSTEMS INVOLVED: 

• Fiserv Device Manager
• Crosstec
• CORE
• Webtools
• Excel
• Oracle

SUPERVISORY RESPONSIBILITIES:

No

EDUCATION, EXPERIENCE & REQUIREMENTS:

• Associates degree required or relative work experience required
• Must have 2 years work experience with any technical discipline
• Must have excellent customer service skills
• Strong communication skills
• Ability to follow complex and unique processes and adapt to change rapidly
• Analytical thought needed to resolve issues in a variety of complex situations
• Ability to manage multiple issues in a fast paced, deadline driven environment
• Must be detailed oriented
• Must possess strong problem solving skills
• Excellent organizational and time management skills to manage several issues and follow-ups simultaneously
• Proficient in MS Outlook and Word
• Must be at Intermediate Level with MS Excel
• Ability to type a minimum of 60 wpm
• Must be able to successfully pass all applicable background screening tests
• Must have excellent communication skills, both written and oral

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Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include:

• Medical Insurance

• Dental Insurance

• Life Insurance

• Vision Insurance

• Short/Long Term Disability

• Paid Vacation

• 401k

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.